I have been trying to use SunExpress’s website and the SunPriority program for a long time, but neither has been working for approximately 6–8 months. Whenever I try to access the website or the program, the systems do not load at all, I am unable to complete any transactions, and I cannot benefit from the services.
When I contacted customer service about this issue, I was told that they had no information about the problem, and no solution was offered. Both the fact that these technical issues have continued for such a long time and the lack of attention or support have been extremely frustrating.
I request that SunExpress urgently fix the issues with its website and the SunPriority program, restore the systems to full and reliable functionality, and stop ignoring the inconvenience and hardship I have experienced during this process.
I have been experiencing password issues with SunExpress for over a year now. Every time I try to access my account, I run into problems that prevent me from logging in. Whenever I contact customer service to report the issue, they abruptly end the conversation without providing a solution. It's ext...
I am very frustrated with SunExpress due to the ongoing issues with online check-in. When attempting to check in online, I receive an error saying "passenger not found." Calling customer service hasn’t helped either; they simply say the system isn’t working. Yet, when I try to purchase a seat, assis...
I’ve been trying to check in for my SunExpress flight through both the app and website, but I keep getting error messages. No matter how many times I try, the system simply doesn’t work. I called the customer service center hoping to get help, but they were completely unhelpful and provided no solut...
I have been waiting for 18 days for SunExpress to address an issue regarding my membership system and information updates, including adding flights. Despite opening a support ticket, I have not received any response from their website or customer service. Customer service over the phone repeatedly ...
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
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