Mobile Starbucks order messed up - wrong drink, missing items, what do I do?

On September 30, 2025, I placed order number 10554017862 through Trendyol GO from the Starbucks Bakırköy Cevizlik branch. My order included a Melon Refresha, a Caffè Latte, and a Poppy Seed Three Cheese pastry. To qualify for the Melon Refresha promotion and receive the drink for free, I spent a tot...

On September 24, 2025, after 9:50 PM, I ordered one large vanilla latte and one medium vanilla latte at the Starbucks Süreyya Plajı branch. However, I was given one small latte and one medium latte instead. When I went back to the counter to replace the small size with the large size I originally o...

On June 24, 2025, at 22:56, I ordered two Iced Latte Macchiato Grande drinks from the Starbucks branch at Ankara Esenboğa Airport. Due to the crowd and a dispute at the counter between the cashier and another customer, the atmosphere was tense, and I made my payment without checking the amount. Late...

I placed a coffee order from Starbucks to my home, expecting the usual quality and service. The delivery arrived in a package labeled with my name, which made me think everything was correct. But when I opened it, the contents clearly belonged to someone else—a completely different person named “Gül...

I purchased 3 packs of coffee from Starbucks, expecting the quality I’ve come to know. Unfortunately, the grind size was completely wrong. The coffee doesn’t brew properly in my machine, and the taste is ruined every time. I tried to resolve the issue by going back to the store—not once, but twice. ...

Hello. I’ve been having multiple frustrating issues with the Starbucks mobile app that I haven’t been able to resolve despite trying several times. First, I’m unable to load balance into my account. Every time I enter my card information, the app says “not linked to a business account”, regardless ...

I ordered a Grande Iced Blonde Latte from Starbucks via the Yemeksepeti app, but what I received was nothing close to what I ordered. Instead of the refreshing iced version I requested, I was sent a steaming hot Blonde Latte. Even the label clearly showed what the correct order should have been, whi...

On Thursday, February 6, I placed an order for six coffees from Starbucks through the Yemeksepeti app. While four coffees arrived intact, two were spilled with their lids open. The delivery courier took back the damaged coffees, assuring me that Starbucks would send replacements. However, eight days...

I ordered a venti-sized coffee from Starbucks, but after waiting an hour for delivery, they brought me a grande instead. This is not the first time this has happened—they keep making the same mistake over and over again. At one point, I was so frustrated that I stopped ordering altogether. After gi...

I placed an order through Getir from a Starbucks location today at 3:00 PM, expecting delivery within 15-20 minutes as promised. However, it took over an hour, and the order still hadn’t been delivered. I contacted customer service to request a cancellation since the order hadn’t even been prepared ...

Today, I ordered mini triple chocolate cookies from Starbucks Arastapark, but they mistakenly sent mini cookies instead. This is the second time this has happened. Last week, the exact same issue occurred—I ordered the correct product, but they sent the wrong one. I later found out the item wasn’t e...

I participated in Starbucks' "Star Rain" campaign through their mobile app, which promised 15 free drinks for spending ₺3000. However, after meeting the spending requirement, I did not receive the promised rewards. When I contacted customer service, they informed me that I needed to purchase specif...

I ordered a coffee from Starbucks through Getir, but it arrived mixed up and incorrect. While Getir refunded the coffee itself, they didn’t refund the delivery fee. More importantly, I needed a hot coffee as ordered. The Starbucks location said they’d send a replacement but mentioned I needed to con...

On 06/11/2024, I ordered two items from Starbucks through the Getir app: a large-sized drink (Venti) and a hot sandwich. Despite paying for a large drink, the drink I received was small, half-empty, and ice-cold. The sandwich, which was supposed to be hot, arrived cold as well. I contacted Getir to...

I’ve generally had good experiences with Starbucks staff, who are usually attentive and careful, at least until I started visiting the Marmaris Barbaros Bulvarı location. Every time I place an order here, there’s either something missing or the product arrives with issues. For instance, I choose the...

I made a purchase at a Starbucks store during a promotional campaign, but I was overcharged. I reported the issue to customer service on September 9, 2024, and was told that my case had been logged and that I would receive a response shortly. However, it’s been weeks, and I still haven’t heard back ...

Without making a purchase, I deactivated my Starbucks account after depositing ₺500 onto it. I've spent the better part of five months attempting to fix this problem, but to no avail. Even though I've contacted my bank multiple times, they've confirmed that no refund has been processed, customer ser...

Today, I purchased coffee from the Starbucks machine inside the Opet station on the Ankara-Niğde highway and made the payment. Just then, they said "we're out of milk" and refused to give me the coffee. Later, the station attendant assured me they would add milk and give me the coffee, but they stil...

I recently changed my credit card, but I forgot to update it on the Starbucks mobile app. As a result, my Starbucks mobile account got blocked. I found out it takes a day to reactivate the account. My son, who goes to school near a Starbucks, relies on the app for purchases since he’s too young to c...

I always look forward to my coffee time. However, today at Starbucks, the barista mistakenly added two drinks to my bill instead of one. When I pointed out the error, she responded with a deep sigh and rude behavior, frowning at me. Unfortunately, this isn't the first time I've experienced such trea...

on the 04th of July I used the starbucks machine to make a purchase at our workplace but due to a fault machine did not serve the coffee. I called the call center number on the machine requesting a refund and was told it would take 14 business days. We have passed the 14 business day period but stil...

On June 21st, at 7:10 PM, I visited the mini Starbucks at Çemberlitaş Divanyolu Street No:68 with my friend and our babies. Upon realizing that our coffees were incorrect, I approached the counter to address the issue. To my dismay, I was met with a rude and condescending barista who berated me, say...

We are unsure how many days in advance we should put our order for office delivery, I mean, this can't be explained otherwise...You have also failed to deliver our order in the past, so this is not the first time it has happened. The last time, you kept us waiting for more than two and a half hours,...

For a long time, I wanted to buy a Starbucks thermos through Hepsiburada as a birthday gift for someone. When I put in my order on Friday, it said that it would be sent out on Saturday. It was meant to get there on Wednesday, which was the birthday, and I was glad it would get there on time. But whe...