In 2024, I purchased a brand-new Volkswagen ID.4. About one month ago, the vehicle started to have a water leakage problem into the interior. I took the car to the service, but despite my application, no serious solution was offered for the problem and I noticed that no actual work was carried out on the vehicle. Throughout this process, the level of after-sales support was very poor. I was told to leave the vehicle at the service for 15 days, yet they clearly stated that they would not provide a replacement vehicle during this period, even though the car would be unusable for me. When we decided to pursue the matter through legal channels, I was also exposed to unprofessional comments such as “look what you are doing for a car,” which made me feel both disrespected and dissatisfied. Due to this negative experience and the lack of an effective solution, we were forced to take the issue to court. I would like this process to be reviewed, my vehicle’s water leakage problem to be definitively resolved, and the necessary steps to be taken regarding the unprofessional attitude I encountered. My experience with this dealer has unfortunately been very negative, and I believe those considering purchasing a vehicle from this dealer should be especially cautious about after-sales service.
Six months ago, I purchased a brand-new 2024 Volkswagen Polo from the "Avek Karşıyaka" branch, but the car is leaking water inside. The back seats are completely wet, and the car is filled with moisture. This is clearly a technical issue, and I am requesting a replacement for the vehicle. Despite co...
In 2018, I purchased my 2018 Volkswagen Passat Comfortline with a sunroof from your dealership. I had previously contacted A*** O** regarding cracks that appeared on the sunroof cover of my vehicle. However, I was told that it was not covered under warranty and was sent back without any assistance. ...
On July 16, 2025, I purchased a Volkswagen Transporter Camlı Van with license plate 34 *** 097 from Doğuş Oto Kartal. Just one week after delivery, the vehicle developed a water leakage problem from the roof at the third brake light due to lack of insulation. I took it to the authorized service, whe...
My 2024 Megane 4 Icon, just a week old, developed a water accumulation problem in the trunk due to rain. Purchased from Renault Otonova, I reported the issue, expecting a resolution. They assured me of an appointment to diagnose the source of the leak. Instead, I demanded a replacement considering t...
I sold my 2015 model Volkswagen Passat B8 1.4 TSI 150 HP in 2024. I informed the buyer that the vehicle had an EPC fault at idle, which had previously been examined by the authorized service. They had stated that the issue was caused by the spark plugs, ignition coils, and battery, and I had all of ...
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