Avirotr Withdrawal Approved But Money Not Received

I am writing to report a serious problem I experienced with Avirotr regarding a withdrawal that has not been credited to my bank account despite showing as approved in the system. On 20 February, I requested a bank transfer withdrawal of 18,000 from my Avirotr account to my account at Karnataka Gramin Bank. The withdrawal status in Avirotr shows as approved, but the money has still not arrived in my bank account. My player ID on Avirotr is 644161***, and the bank details used for this withdrawal are correctly registered on my account. I have tried to contact Avirotr customer support about this issue, but so far I have not received any response or clear information, and my problem remains unresolved. I request that this missing 18,000 withdrawal be urgently investigated, and that the money be either immediately credited to my Karnataka Gramin Bank account or returned to my Avirotr balance. I also ask to be informed in writing about the result of this investigation and the reason why the transaction shows as approved while the amount has not reached my account.