Today, I ordered mini triple chocolate cookies from Starbucks Arastapark, but they mistakenly sent mini cookies instead. This is the second time this has happened. Last week, the exact same issue occurred—I ordered the correct product, but they sent the wrong one. I later found out the item wasn’t even in stock, yet it wasn’t updated in their system. I had to wait two days for a refund.
Today, even though the cookies were in stock, they admitted their mistake and sent the wrong product again. I requested an exchange and hadn’t even opened the package, but they refused, saying their courier wasn’t available. They told me I would need to repurchase the correct item and wait for a refund later. This repeated inconvenience and poor service are unacceptable. I should not have to spend more money to correct their error. I expect Starbucks Arastapark to address this immediately and improve their service.
I ordered a coffee from Starbucks through Getir, but it arrived mixed up and incorrect. While Getir refunded the coffee itself, they didn’t refund the delivery fee. More importantly, I needed a hot coffee as ordered. The Starbucks location said they’d send a replacement but mentioned I needed to con...
I purchased 3 packs of coffee from Starbucks, expecting the quality I’ve come to know. Unfortunately, the grind size was completely wrong. The coffee doesn’t brew properly in my machine, and the taste is ruined every time. I tried to resolve the issue by going back to the store—not once, but twice. ...
I placed a coffee order from Starbucks to my home, expecting the usual quality and service. The delivery arrived in a package labeled with my name, which made me think everything was correct. But when I opened it, the contents clearly belonged to someone else—a completely different person named “Gül...
I’ve had two disappointing experiences with Starbucks coffee recently. Both times, the coffee I ordered tasted like water mixed with powdered milk, completely lacking the quality I expect. The first time, I let it slide, thinking it was a one-off issue. However, the second time it happened, I reques...
I ordered a venti-sized coffee from Starbucks, but after waiting an hour for delivery, they brought me a grande instead. This is not the first time this has happened—they keep making the same mistake over and over again. At one point, I was so frustrated that I stopped ordering altogether. After gi...
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