I ordered a coffee from Starbucks through Getir, but it arrived mixed up and incorrect. While Getir refunded the coffee itself, they didn’t refund the delivery fee. More importantly, I needed a hot coffee as ordered. The Starbucks location said they’d send a replacement but mentioned I needed to contact Getir's courier. A request was created, but the replacement still hasn’t arrived. This is just the latest in a string of issues I’ve experienced with Getir’s service. I’m highly disappointed, as the experience falls far short of satisfactory. Getir should be more responsive to customer needs and provide full refunds when orders go wrong.
I placed an order through Getir from a Starbucks location today at 3:00 PM, expecting delivery within 15-20 minutes as promised. However, it took over an hour, and the order still hadn’t been delivered. I contacted customer service to request a cancellation since the order hadn’t even been prepared ...
On 06/11/2024, I ordered two items from Starbucks through the Getir app: a large-sized drink (Venti) and a hot sandwich. Despite paying for a large drink, the drink I received was small, half-empty, and ice-cold. The sandwich, which was supposed to be hot, arrived cold as well. I contacted Getir to...
I placed a coffee order from Starbucks to my home, expecting the usual quality and service. The delivery arrived in a package labeled with my name, which made me think everything was correct. But when I opened it, the contents clearly belonged to someone else—a completely different person named “Gül...
On Thursday, February 6, I placed an order for six coffees from Starbucks through the Yemeksepeti app. While four coffees arrived intact, two were spilled with their lids open. The delivery courier took back the damaged coffees, assuring me that Starbucks would send replacements. However, eight days...
Today, I ordered mini triple chocolate cookies from Starbucks Arastapark, but they mistakenly sent mini cookies instead. This is the second time this has happened. Last week, the exact same issue occurred—I ordered the correct product, but they sent the wrong one. I later found out the item wasn’t e...
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