Skechers has a 45-day return policy for items that are unworn and in good condition. If you are dissatisfied with your purchase within this timeframe, you have the option of returning the shoes for a refund or exchanging them, as long as you have the original receipt.
If the store declines your exchange request, contacting Skechers customer service directly may provide a solution. They have the ability to help resolve the issue at hand.
If you are unable to reach a resolution through Skechers' customer service, it may be worthwhile to consider filing a formal complaint.
Related Complaints
Skechers D’lites Shoes Cracked And Torn Within One Year - Refund Requested

I purchased the Skechers D’lites Fresh Start model through the Skechers mobile app in 2024, and the product was delivere...d to the İzmir Westpark store. My invoice was issued under the number w0520*********93. I used the shoes only under normal, everyday city conditions. Less than a year after purchas...


Skechers Max Protect Shoes Water Leaking Issue

I purchased a pair of Skechers Max Protect shoes from the Skechers store relying especially on their waterproof feature.... However, I noticed that the shoes do not meet this promise, as water gets inside during rainy weather, particularly when I step into puddles. I contacted Skechers regarding this i...
Skechers Refused Warranty for Shoes That Tore After Only 6 Months

I purchased a pair of Skechers Slip-Ins: Gratis Sport - Awe Inspiring shoes approximately 6 months ago from the Skechers... store located in Park Afyon Shopping Mall in Afyonkarahisar city center. Despite being used for a relatively short period, the shoes tore and became deformed, which I do not find ...




Skechers Waterproof Shoes Leak In Rain - Warranty Rejects Defect Claim

I bought a pair of Skechers waterproof sports shoes with the code 2080150198BBK on 21/09/2025. On the second time I wore... them, I had to walk in light rain from the shuttle stop to my workplace, and after about 7–8 minutes of walking the shoes started to let water in from the front part. A product so...
Skechers Arc Fit Swift Trail Shoes Wearing Out Fast - Refund Request

I purchased my Skechers Arc Fit Swift Trail winter shoes from the Torium store in Istanbul. I wore them for a total of a...bout four to five months, only during the spring season. The mesh has ripped, the insole has split, and the shoes have developed significant wrinkles. This level of deformation in ...




Skechers GO Walk Max Walkers Price Higher At One Store Than Others
On November 2, 2025, I purchased the GO Walk Max Walkers from the Skechers store for ₺6,799. However, today a friend inf...ormed me that she bought the exact same pair from the Sportive store for ₺5,100. The significant price difference was shocking and made me feel unfairly treated. Since I have alrea...

Skechers Bounder 2.0 Shoe Turned Black After Two Months - No Replacement

Two months ago, I purchased the Bounder 2.0 model from the Skechers Hilltown series. Shortly after, the right shoe began... to turn black. I took the product to the store and inspected it. However, upon inspection, the product was rejected for replacement, and no reason was given. They simply said they...


Skechers Go Walk 7 Heel Pain - Rigid Support Defect, Exchange Request

I purchased my Skechers Go Walk 7 - Free Hand 2 shoes from the official Skechers online store on August 19, 2025. Despit...e wearing them a few times for short periods, they are causing severe pain and pain in the back of my foot (heel). While there are no visible deformities, the excessively rigid int...


Skechers Sole Worn Out - Warranty Denied

The Skechers shoes I purchased wore out their soles in less than a year, and I was left puzzled by this. After contactin...g Skechers via email, they suggested that I bring them to the store for inspection. I took them to the store and left them for evaluation. However, the message I got today said, "D...


Skechers Max Protecth Shoes Wore Out in 3 Months and Hurt My Ankles

I purchased the Skechers Max Protecth model shoes 5 months ago from the Samuray Sport store for ₺4,799. I mainly used th...e product for daily wear, but after about 3 months, the shoes began to wear out, and from the worn areas, I started experiencing discomfort as both shoes pressed painfully against ...

Skechers Refused to Exchange My Shoes Despite Serious Odor Problem
Three days ago, I purchased a pair of Skechers shoes, and within a short time, a serious odor problem developed. Because... of this, I went to the store and requested a product exchange. Even though I had the receipt, the store staff only took photos of the shoes and sent them to the headquarters. Howe...
Skechers D'Lites Shoes Turned Defective - Warranty Denied

The soles of the Skechers D'Lites I purchased from SuperStep Ankara's Ankamall Shopping Mall in March 2024 quickly defor...med, eventually causing a complete puncture. I sent the product to the SuperStep branch in the Horizon Garden Shopping Mall in Denizli for warranty service on August 24th. On Augus...

Skechers Lite Pro Natura Sneakers Deformed Quickly - My Refund Request Rejected
I purchased a pair of Skechers Lite-Pro Natura model sneakers one year ago, and despite very little use, the soles devel...oped shrinkage and deformation. The shoes became smaller and wrinkled shortly after purchase, so I went to the store to request a refund. However, I was told that there was no manu...



My Skechers Escape Plan Trail Sandal Peeled After Only 20 Days
I purchased the Skechers Escape Plan Trail Sandal - Forever Pursuit model from Metropol Shopping Mall on July 19, 2025. ...In less than a month, the sandal began to wear and peel on both the toe and the back, despite me using it daily for only about 20 days. Since the product is under warranty, I conta...




Skechers Refused to Replace My Shoes With Torn Heel Linings

The shoes I bought from the Skechers website developed identical tears on the lining near the bottom heel area of both s...hoes within about three months. The tears are symmetrical, and there’s no sign of crushing, breaking, or any pressure marks on the heels. The damage is on the sole and side areas, ...




I Got No Support for My Skechers Shoes With Color Fading
I got a pair of Skechers shoes on January 26, 2025, and not long after, I saw that the color was starting to fade. I bro...ught the shoes to the store to get them checked out, hoping for a good assessment. I waited about 10 to 15 days and then got a rejection, which really surprised me. I’ve been a loy...




Skechers Sole Cracked in 4 Months

I purchased a pair of Skechers shoes on 02/02/2025, and on Monday, 19/05/2025, I noticed a crack on the sole. When I too...k the shoe off to inspect it more closely, I saw that it was also torn on the inside and the inner sole had started to fall apart. I had only worn these shoes for four months, just...




I Bought Two Skechers Shoes and Both Had Defects but My Claims Were Rejected

I purchased two pairs of Skechers shoes — one from Boyner and the other from the brand's official store. One pair became... too loose and widened to the point where it no longer fits securely on my feet. The other pair has a tear in the fabric section. I submitted both products for inspection, but unfo...


Skechers Shoes Cracked in a Month - Boyner Blamed Me for It

I purchased a pair of Skechers sneakers on March 13, 2025, using the product code 197976097452. Within just a few weeks,... the tongue areas of the shoes developed cracks and split open. I returned them to Boyner for an exchange, but was informed it was due to user error. This response seemed thoughtle...



Skechers Refused to Replace My Shoes That Tore After a Few Months of Use

The shoes I bought from the Skechers store started tearing at the sides and developed an unpleasant appearance within ju...st 4–5 months. Despite applying for a replacement, my request was rejected. Even though the shoes are under a 2-year warranty, no action has been taken. I paid ₺6,300 for these sho...




Skechers Outdoor Shoes Smell Terribly and Wore Out In Just 6 Months!

I purchased a pair of Skechers outdoor shoes around 6 months ago, and from the very beginning, they have had an intense ...and unpleasant odor. I own only two pairs of outdoor shoes and have never worn this pair two days in a row. Despite such careful and infrequent use, the odor has become so overwhel...



Skechers Refused to Help After My Shoes Wore Out in Just One Month of Use

I bought a pair of Skechers athletic shoes from an authorized dealer, and after just one month of regular use, the inner... heel area started to wear out. I sent the product for inspection through the store where I purchased it, but my issue was rejected. They claimed the tear was due to user error and...




Skechers Sold Me Outdoor Shoes with Defective Sole and Refused Proper Examination
We shopped for family-size shoes from your Ankara Cepa store on September 8, 2024. ( Order No: 1-R-7-10994395 ) However,... less than 3 months later, the sole of the shoe we bought for my son fell off. (Skech Air Envoy Sku: 237214 BBK Size: 7.5) Moreover, we chose this shoe because of its outdoor featu...



Skechers Refused to Help After Their Men's Sports Shoes Hurt My Heel After 14 Days

I got a pair of Skechers men's sports shoes, and they fit great, but the heel is really stiff and started to hurt my foo...t after wearing them for a little while. My heel is messed up, so I can't wear them comfortably anymore. I reached out to the seller for help, but since 14 days had gone by, they w...




Skechers Refused to Exchange Shoes After Brief Use at Home
I highly discourage choosing this brand if you wish to steer clear of the exasperating encounter I endured. I bought a p...air of shoes from the Skechers store at Istanbul Özdilek AVM on 18.08.2024. However, when I went back later that day to exchange them for a smaller size, I was informed that the sh...



