Our flight to Marseille was canceled due to a wildfire that occurred in Marseille. Because of this force-majeure situation, we wanted to cancel the boat tour we had purchased through GetYourGuide, but the cancellation was not accepted.
Other companies such as Airbnb and FlixBus approved cancellations because the situation was caused by the wildfire, but GetYourGuide did not. We were told that a refund would only be possible if the ticket could be resold. Even the airline canceled the flight, yet this platform refused to process the cancellation.
Events like earthquakes, floods, and wildfires are typically accepted as valid force-majeure reasons by most companies, with cancellations processed without question. For this reason, the attitude and handling of this situation by GetYourGuide was extremely disappointing and disturbing.
I would like to cancel my reservation with number gyg997qgyygr, which I purchased through GetYourGuide. However, I was told that a refund would only be issued if my ticket could be resold. The reason for requesting this cancellation is completely beyond our control. Due to a wildfire that started i...
As a group of 8 women, we personally organized a trip to Japan and booked a private Mount Fuji tour from Tokyo on April 3rd via GetYourGuide, provided by a company called Glocal Japan. Shockingly, we received no confirmation or communication from the tour operator in the days leading up to the tour....
I purchased two tickets for the Louvre Museum on June 23, 2024, through GetYourGuide, paying ₺1825. However, just one day after purchasing, GetYourGuide canceled my tickets without any explanation. Despite this, I have yet to receive my refund. I have waited long enough and demand an immediate refu...
While in Phuket, we searched for tours on GetYourGuide and booked what appeared to be an affordable tour for two people. However, we later realized that the tour we booked was not in Phuket, but in a different region called Chiang Mai. Because we are foreigners, we did not fully understand this at t...
During the landing of a hot air balloon ride, we were nearly killed. We purchased the hot air balloon tour through GetYourGuide, and the activity provider was Skyway Travel Agency & Tour. The pilot who operated the balloon was unable to land it properly, the basket tipped over, and during the incide...
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