I would like to cancel my reservation with number gyg997qgyygr, which I purchased through GetYourGuide. However, I was told that a refund would only be issued if my ticket could be resold.
The reason for requesting this cancellation is completely beyond our control. Due to a wildfire that started in Marseille yesterday, the airport was closed and all flights were canceled. Our reason for canceling is entirely unrelated to any personal choice or change of plans.
Our flight to Marseille was canceled due to a wildfire that occurred in Marseille. Because of this force-majeure situation, we wanted to cancel the boat tour we had purchased through GetYourGuide, but the cancellation was not accepted. Other companies such as Airbnb and FlixBus approved cancellatio...
I booked a ticket on GetYourGuide’s website, not through the app. The payment was successfully deducted from my credit card, but I never received a reservation number—not by email, not by phone. Where is my ticket? I paid for a service but received nothing in return, and to make things worse, I can...
I purchased an activity on the GetYourGuide website under reservation number gyg2raa7bq5b, and I made the payment using my Yapı Kredi credit card. The activity was clearly marked as cancelable until the day of the event. I have also attached the payment receipt. I canceled the activity because I dec...
I purchased two tickets for the Louvre Museum on June 23, 2024, through GetYourGuide, paying ₺1825. However, just one day after purchasing, GetYourGuide canceled my tickets without any explanation. Despite this, I have yet to receive my refund. I have waited long enough and demand an immediate refu...
I purchased a full-day Slovenia Lake Bled tour through Get Your Guide under reservation number GYG997VXN6MA for April 7, 2025. I made this purchase on March 13, 2025, and paid for it in full. Just a few hours before the tour, they sent me an email saying that my reservation had been canceled due to ...
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