On April 13, 2025, I purchased the Skechers Air Ventura – Cataclysm model shoes from the Skechers store at Viaport Asia Shopping Mall. In less than four months, both soles developed horizontal cracks. In addition, the left sole became severely deformed and decayed, causing the shoes to start leaking water.
I returned to the store, explained the issue, and requested an exchange. The product was inspected twice, but both of my requests were rejected on the grounds that “no manufacturing defect was found.” I also contacted customer service and received the same response—that an exchange could not be made.
I believe the shoes are still under warranty, and I cannot accept that such a serious defect appeared in such a short time. I paid about $143 USD for this product, and I request that it be replaced with the same model or a different one. I have my invoice and all related documents. I kindly ask that my issue be resolved as soon as possible.
On December 22, 2024, I ordered the Skechers Skech-Air Ventura – Cataclysm model from the official Skechers online store. I wore the shoes only two or three times a week, for a total of no more than four to five months, and never during the winter. The shoes have never been exposed to snow or rain. ...
About 10 months ago, I purchased a pair of Skechers SKECH-Air Ventura Cataclysm shoes from the Aqua Florya Mall Skechers store. Around 20 days ago, I noticed that cracks had formed on the soles of both shoes. While the upper parts are still in perfect condition, these splits in the soles made me vis...
I purchased a pair of Skechers Skech-Air Ventura-Cataclysm sneakers on December 14, 2024, expecting the quality and durability that the Skechers brand promises. Unfortunately, just one month after purchase, I noticed that the shoe had loose threads and stitching unraveling—something completely unacc...
On January 4, 2025, I purchased two pairs of Skechers — one being the Air Cooled model — from an official store. I didn’t start wearing them immediately and began using them around the beginning of April. After roughly just 1.5 months of casual wear, I noticed a tear in the inner lining of one pair....
On June 30, I purchased a pair of Skechers D’Lites for my spouse from the Skechers store. Although the shoes were worn only a few times, after about one month the sides began to expand and the front part started cracking. Experiencing these problems so soon after purchase has caused significant frus...
Comments