While in Phuket, we searched for tours on GetYourGuide and booked what appeared to be an affordable tour for two people. However, we later realized that the tour we booked was not in Phuket, but in a different region called Chiang Mai. Because we are foreigners, we did not fully understand this at the time. Since we searched specifically for Phuket, we assumed the tour name referred to a venue or attraction in Phuket.
Once we noticed the mistake, we wanted to change the reservation, but we were not helped at all. Despite being a large and well-known platform, this situation was very disappointing for us as customers. In hindsight, I wish I had booked through local tour companies, which might have been more affordable and clearer. It was genuinely surprising to experience such an issue with a platform we believed to be reliable. We did not even request a cancellation—we only asked to switch to a tour located in Phuket, but that request was refused.
As a group of 8 women, we personally organized a trip to Japan and booked a private Mount Fuji tour from Tokyo on April 3rd via GetYourGuide, provided by a company called Glocal Japan. Shockingly, we received no confirmation or communication from the tour operator in the days leading up to the tour....
I booked a tour in Cappadocia through GetYourGuide and paid in ₺ (Turkish Lira) as shown on the app. The price was clearly displayed in ₺, and my payment was processed accordingly. However, when I checked my bank statement, I noticed a ₺300 discrepancy—I was charged significantly more than the adver...
I booked a day tour in Amsterdam through GetYourGuide, and it turned out to be a huge mistake! I arrived at the meeting point on time at 9:00 AM and waited, but no one was there. I called twice, but no one answered. At 9:10 AM, I asked two different tour groups, and they told me the guide had alread...
Our flight to Marseille was canceled due to a wildfire that occurred in Marseille. Because of this force-majeure situation, we wanted to cancel the boat tour we had purchased through GetYourGuide, but the cancellation was not accepted. Other companies such as Airbnb and FlixBus approved cancellatio...
I booked a Göcek boat tour through GetYourGuide, expecting a premium experience, but instead, I was overcharged and misled. I paid 3,500₺, only to find out that the actual tour price was 1,300₺. That’s more than 2.5 times the actual cost—an outrageous difference! Additionally, the tour did not foll...
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