I purchased an activity on the GetYourGuide website under reservation number gyg2raa7bq5b, and I made the payment using my Yapı Kredi credit card. The activity was clearly marked as cancelable until the day of the event. I have also attached the payment receipt. I canceled the activity because I decided to choose a different one.
However, I still have not received my refund. When I contacted my bank, they informed me that only one refund attempt was made on June 5, but the transaction was not completed. I sincerely hope that my refund for this canceled activity will be successfully credited back to my card. Yapı Kredi is taking an excessively long time to process this transaction, and I am still waiting. My dispute regarding this charge has not yet been resolved.
I purchased two tickets for the Louvre Museum on June 23, 2024, through GetYourGuide, paying ₺1825. However, just one day after purchasing, GetYourGuide canceled my tickets without any explanation. Despite this, I have yet to receive my refund. I have waited long enough and demand an immediate refu...
I booked a ticket on GetYourGuide’s website, not through the app. The payment was successfully deducted from my credit card, but I never received a reservation number—not by email, not by phone. Where is my ticket? I paid for a service but received nothing in return, and to make things worse, I can...
I sold a tour through GetYourGuide, and even though my invoice was issued at the end of the month, I still haven’t received my payment. The payout approval was never given, and I have been waiting with no updates. I have tried reaching out via email multiple times, but GetYourGuide does not respond...
I booked a tour in Cappadocia through GetYourGuide and paid in ₺ (Turkish Lira) as shown on the app. The price was clearly displayed in ₺, and my payment was processed accordingly. However, when I checked my bank statement, I noticed a ₺300 discrepancy—I was charged significantly more than the adver...
I made a reservation for Burhaniye Ören Park MTK Hotel through Expedia.com and canceled it on the same day, but my refund wasn't processed. I wrote via email. They said it was forwarded to the bank from their end, but when I contacted the bank, they informed me that no refund had been made. I want t...
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