On July 25, 2025, I purchased the Skechers Max Protect model shoes. Although I bought the shoes about three months ago and have worn them only 7–8 times, within just one month they started to develop a bad odor and the inner lining began tearing. Experiencing such issues in such a short time clearly shows that the product is made from poor-quality materials.
I requested an exchange, who forwarded the issue to Skechers. However, I was unable to receive clear information from customer service. Koray Spor refused to share the form number they sent to Skechers, saying only “we’ll update you,” which dragged the process out unnecessarily. Skechers also did not provide any meaningful assistance. After 30 days, my shoes were returned to me with the statement that no factory defect was found and that no exchange would be made. Yet, the product is under warranty, and the issues I experienced should have been evaluated accordingly.
It’s unacceptable that a product I paid around $133 for developed such problems in a short time. I am requesting that my shoes be replaced under warranty. I also expect Skechers and Koray Spor to prioritize customer satisfaction and resolve my grievance. Finally, I want to note that I will not recommend a company that fails to care about customer satisfaction.
On January 4, 2025, I purchased two pairs of Skechers — one being the Air Cooled model — from an official store. I didn’t start wearing them immediately and began using them around the beginning of April. After roughly just 1.5 months of casual wear, I noticed a tear in the inner lining of one pair....
On 07.07.2025, I purchased a pair of Skechers sneakers from the Kurtköy Viaport store, trusting the brand for its reputation and quality. I’ve worn th...
I purchased a pair of Skechers sports shoes expecting quality and durability. Shockingly, in less than three months of normal use, the shoes began tearing. Since the product is still under its legal warranty, I submitted a replacement request through Skechers, confident this was a manufacturing defe...
On June 5, 2025, I purchased the Skechers Stamina Uplift Trail model from the brand’s official website for ₺6,200. My order number is 2742001. Around the third month after purchase, I began to notice deformations and tears on the inner sides of both shoes. The insole also started peeling off, and th...
I purchased the Skechers Max Protecth model shoes 5 months ago from the Samuray Sport store for ₺4,799. I mainly used the product for daily wear, but after about 3 months, the shoes began to wear out, and from the worn areas, I started experiencing discomfort as both shoes pressed painfully against ...
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