On Friday, August 15th, I took the 7:15 am Havaist bus from the Istanbul airport to Kadıkoy with the intention of getting off at Yeni Sahra. I informed the driver of my final destination, he confirmed, took my two suitcases, and I got on the bus. At Yeni Sahra, when I gave the luggage tickets back, ...
On September 19, at 15:40, we waited 45 minutes for the Avcılar Havaist bus. When the driver finally opened the door, he refused to let us board because there were three of us. He said, "The boss wants groups of three to board together." Even though he saw my mother struggling to walk with her cane ...
I purchased tickets from the Havaist website on September 5, but I never received them. Despite being charged twice for ₺99, I didn’t get the tickets or any service in return. I immediately requested a cancellation and refund, but it’s been over a week, and I’ve had no response or update. It’s incre...
I purchased tickets from the Havaist website on September 5, but I never received them. Despite being charged twice for ₺99, I didn’t get the tickets or any service in return. I immediately requested a cancellation and refund, but it’s been over a week, and I’ve had no response or update. It’s incre...
I recently took a Havaist bus from the bus terminal to the new airport, and I was shocked by the lack of hygiene. While sitting on one of the seats, I spotted a small bug, which made me extremely uncomfortable as I’m deeply disgusted by insects. This is completely unacceptable for a public transport...
On September 10, 2024, at 5:45 AM, I boarded the Havaist vehicle in Silivri Selimpaşa and scanned my ticket code, only to be informed it had expired because more than 72 hours had passed. I was never informed about this expiration policy when purchasing the tickets. Since I was traveling with someon...
Today, I traveled from Istanbul Airport to Sabiha Gökçen Airport via a Havaist bus, and my luggage was severely damaged. When I tried to find someone to assist me at the airport, the driver said, "We can't do anything, contact us via email or the provided phone number," and dismissed my complaint. C...
On 10/09/2024 at 01:54, I boarded a Havais Halkalı vehicle to travel to Bakırköy. To my surprise, I was charged 500₺, which is significantly higher than the normal fare. When I questioned the price, the driver claimed it was because I was the last passenger, which doesn’t make sense. I hope you take...
I purchased a ticket with Havaist, and one day before my scheduled trip, I requested a refund via their WhatsApp support. They assured me that they would get back to me, but no one followed up. I called their customer service again, and they promised to check the status, yet still, I received no res...
Havaist has reset my balance and is not refunding my money! In June, I was informed that I could not use the substantial balance in my Havaist wallet and that I should email them to request a refund. Initially, I received responses on June 26 and then on July 11, stating that the payment would be pr...
