I purchased the Roborock S5 Max robot vacuum. During the sale, I was clearly assured that if I purchased the extended warranty, the battery replacement would be free of charge and covered under the warranty. However, for about two months now, whenever I contact the store or customer service regarding my battery replacement request, I am told that battery replacement is no longer covered by the warranty and that this service is no longer provided. I was also informed that the replacement had been done before but that the insurance company has now arbitrarily stopped offering this service. Despite having both the receipt and the extended warranty document, I am facing difficulties because the store staff are not standing by their promises made at the time of sale. In my conversations with customer service, I was only told that I could exercise my legal rights. I urge the Roborock brand to oversee the companies that sell its products and stand behind them. I request that Roborock ensure its sales partners fulfill their commitments and that my battery replacement be carried out free of charge as promised.
I am absolutely furious with Roborock and your authorized service! My Roborock S7 Sonic robot vacuum, which is still under warranty, is experiencing severe technical issues. The battery drains incredibly fast, no longer holding a charge like it used to. On top of that, I constantly get a persistent ...
I purchased my Roborock 9 robot vacuum cleaner about 3–4 months ago, and it is still under warranty. I sent it to the service center because a small part broke while it was climbing onto a carpet. The rest of the device was perfectly fine—only that part was damaged. However, the service center claim...
I purchased the Roborock S8 Pro just one month ago after hearing so many positive reviews. I truly believed I was buying a top-tier product. However, on the 25th day of use, the plastic brush guard in the main brush compartment broke on its own—without any misuse or damage on my part. What’s even m...
I purchased my Roborock S8 Pro Ultra Plus vacuum cleaner from Media Markt on 03.12.2023, and although it is still under warranty, Recci Teknoloji — which claims to be the authorized service — keeps asking me for payment for every issue. After buying the device, I also purchased an additional warrant...
I have been actively using my Roborock S8 robot vacuum for about 7–8 months, and the product is still under warranty. On November 8, the charging station malfunctioned, and I delivered the product to the Vatan Computer store where I purchased it. On November 18, the authorized service contacted me a...
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