I bought the Roborock v8 Ultra model vacuum cleaner from the official seller on Hepsiburada about 2 months ago. I have been having water leakage problems constantly since the first day I bought the device. Due to this problem, I contacted customer service three times, and the device went to technical service three times. We sent the device to the technical service and when we first sent it, the product was sent back to us with the wrong buckets. The device was delivered with buckets that did not belong to us, and we immediately stated this; however, despite this, it was not accepted and our problem was not solved. Each time, the technical service stated that there was no problem with the device and sent the product back to me. However, when we tested the device after receiving it, we observed that the water leakage problem continued. In addition, even though we proved that there was a problem with the product with videos and reported it to the authorized service, Every time we sent it, we were told that it was "normal" in the same way, and our victimization continues. Our device is only 2 months old and under warranty, no fee was charged during this period. However, we request that the mağduriyet we experienced be resolved and the device be replaced by Roborock. Serial number: R65VBD44100703
I purchased the Roborock Qrevo Pro robot vacuum from Vatan Bilgisayar, and from the very first use, it has been leaking water from the dock. Because of this constant leakage, the device cannot perform its mopping function at all. Every time I attempt to run it, water floods the floor, leaving my hom...
The Roborock vacuum cleaner I purchased from Hepsiburada arrived defective. From the first day, it was leaving dust residue. I called the service, and they said, "We will send you a code, and you can return it for free with this code." They asked for around 9,000₺ to repair the defect. When I asked ...
I sent my robot vacuum, still under warranty, to the Roborock authorized service center along with the product's invoice. Just three days after receiving it, they demanded ₺6200 for repairs. First, they claimed water leakage, then dust infiltration causing corrosion. Later, they cited lack of annual...
My experience with Hepsiburada has been nothing short of a nightmare. My Roborock S7 Pro Ultra robot vacuum continues to malfunction after only 3-4 months of ownership. They're now asking for 18,000 TL to repair it. I paid 27,000 TL for the robot vacuum, and I can get a new one for 25,000 TL online....
I purchased a Roborock S7 Sonic Mopping Smart Robot Vacuum from hepsiburada.com (seller: Hepsiburada) on November 14, 2022. It broke down just 9 months later, much to my dismay. The silicone part of the main brush cover had come off, causing the main brush to be damaged. The vacuum failed to send an...
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