I purchased the Roborock Saros 10 model robot vacuum cleaner from Teknosa. Less than a month after the purchase, I began experiencing sensor problems. The device does not go to the rooms and areas I marked on the map; instead, it vacuums random locations on its own. Additionally, it only used the original solution during the first use. Since then, it has not used it at all and did not display any warning, even though the solution tank is still full. I have photos and videos that prove these issues. I sent the product to the Roborock company through Teknosa, but I was informed that no issues were found during testing and that the device is functioning properly. However, the device’s Lidar sensor is visibly scratched, and it was returned to me in that condition. Although the product is still under warranty, I feel that my concerns have been ignored. The product continues to show the same errors and does not work properly. I request that the product be considered defective, and I would like a refund or a replacement. My invoice number is: Ccd2025000000439. I kindly request that this issue be resolved.
I bought the Roborock Qrevo S from the Teknosa Espark branch less than four months ago, and I’ve already had to send it to service twice. After the first issue, I brought it to the store and they forwarded it to the service center—which took an unusually long time to complete the repair. I was told ...
I am absolutely furious with my Roborock Saro S10 vacuum! I bought this supposed high-end robot, and within two or three days, the water filter already started throwing an error. They immediately sent the brand-new, barely used product to service. I bought it from Teknosa, and it went to service thr...
Product Name: Roborock Saros 10 Robot Vacuum – Black Serial No: rapved50400136 Order No: 2025302913109 Purchase Date: 08/23/2025 Service Request Date: 11/24/2025 Service Tracking No: Th 683706 I purchased the Roborock Saros 10 robot vacuum on August 23, 2025. Even though I have used the device regu...
Three months ago, I purchased the Roborock Saros 10 vacuum, and it suddenly started making this noise out of nowhere. It keeps vacuuming continuously. The moment I attach the bottle, it immediately begins vacuuming, and after a while, a burning smell starts to come from the device. There is no issue...
I bought a Roborock Q7 Max robot vacuum from Teknosa eight months ago. It was great at first, but then it stopped working properly. I returned it to Teknosa, and I have to give credit to the staff for being attentive. They sent the vacuum to get fixed, but when it came back, it was even more messed ...
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