Roborock S8 Charging Station Not Covered Under Warranty
I have been actively using my Roborock S8 robot vacuum for about 7–8 months, and the product is still under warranty. On November 8, the charging station malfunctioned, and I delivered the product to the Vatan Computer store where I purchased it. On November 18, the authorized service contacted me and informed me that the charging station was not covered under the warranty and that I would need to pay ₺3,838.80 for the repair. The service report was also sent to me. I have used the product under normal conditions without any user error, and this is the first time I have encountered such an issue. I spoke with both Vatan Computer and Roborock customer service, but I was told that “this is the procedure,” and no assistance was provided. Even more affordable brands do not experience such a malfunction in such a short time, and I find it unacceptable that a fee is demanded for a first-time issue with a product I purchased specifically because I trusted the quality and reputation of the Roborock brand. This situation has severely damaged my trust in the brand. I do not accept that the charging station of a product that is still under warranty is excluded from coverage. I request that the charging station be repaired free of charge or that the fee I was asked to pay be refunded.
Hello Ms. Merve, As a result of the technical examinations, a fault was detected in your device's charging station, and it was determined that the station is not receiving power. Accordingly, a price quote for the charging station was sent to you, and upon your acceptance of the offer, the relevant part was replaced. Our goal is to ensure that you can continue using your device without any issues. We thank you for the cooperation and understanding you have shown throughout the process, and we want you to know that we are always by your side. Sincerely, RECCI TECHNOLOGY Inc.




