Roborock Q8 Max Pro Ends Cleaning Immediately, Does Not Work Properly
I purchased a Roborock Q8 Max Pro robot vacuum cleaner via Trendyol from the seller Trendyol Express on 11 November 2025, with order number 9934912313. The device has not worked properly since the first day. It does not perform mapping correctly and, as soon as I start a cleaning session, it very quickly displays the message “cleaning finished” and ends the process, even though no actual cleaning has been done. This issue occurs without exception every single time I start a cleaning. When I contacted Roborock support about three days ago, I was told to reset the device and set it up again. I followed the instructions, reset the device, and completed the setup from scratch, but the same error and behavior continue in the same way. The device still neither creates a proper map nor cleans the house. Although the product is almost brand new and has been problematic from the very beginning, it has not improved despite all the steps I was advised to try. For this reason, I kindly request that the Roborock Q8 Max Pro robot vacuum cleaner I purchased via Trendyol be replaced one-to-one with a new product.
Hello, Ensuring that you can use your device safely and without issues is of great importance to us. Therefore, we would like to request information about the current status of your device. If you are currently observing any error or error code on your device, sharing this information with us is critically important for the process to proceed correctly. Additionally, if you inform us which mode the device was operating in when the problem occurred (e.g., vacuuming, mopping, or mapping stages), our technical team will be able to make a faster and more accurate assessment. Furthermore, if there is an issue with the device's outer surface or the mopping attachment, providing a visual will help the process progress more smoothly. In this regard, the up-to-date information you provide will accelerate the technical evaluation of the device and facilitate the resolution process. We kindly ask you to forward your information to us as soon as possible, and we wish you a good day. Sincerely, RECCI TECHNOLOGY Inc.
