I am using a Roborock QR 798 robot vacuum cleaner, and I am unable to install the Roborock mobile application on my Samsung A13 phone. When I try to download the app from Google Play, I receive a message stating that my device is not compatible, so I cannot complete the installation. Because of this incompatibility, I cannot use the app and therefore cannot access or manage all the features of my Roborock vacuum as intended. I have not yet contacted Roborock or Samsung support; instead, I am first submitting this complaint in order to find a clear solution. I kindly request that a solution be provided that will allow me to use all features of my Roborock QR 798 together with my Samsung A13, whether by making the app compatible with this device or by offering a practical alternative method that provides the same functions.
My Roborock Q7 Max smart vacuum cleaner malfunctioned under warranty, and I have been experiencing problems since June 23. First, I sent the device to the authorized service center Akdemir Teknoloji in Bursa, where only the battery was replaced. However, the device was returned in even worse conditi...
I have been experiencing issues with my Roborock Qrevo Curve for about 10 days. I deleted the Roborock app, removed the device, performed a full reset, and even changed the region to Germany, but the same issue still persists. On the first day, I was able to use advanced features such as the camera,...
I purchased the Roborock S8 model from Teknosa. During the installation process, we consistently encountered an error indicating that the device couldn't connect to the network. Despite configuring all the settings related to our Wi-Fi and internet, the device still failed to establish a connection....
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