I purchased a Roborock Q Revo Pro robot vacuum cleaner via Trendyol in Istanbul, Turkey. From the very first day, the device has had a problem with not suctioning dirty water properly, so I believe a faulty product was sent to me. My Trendyol order number is 10703322975. Despite the fact that the problem started on the first day and clearly shows that the product is faulty, I am only told to wait, and my issue is not being solved. I find it very disappointing that Roborock and the relevant parties have not taken a fast and solution-oriented approach, and that I am left to struggle with a defective device instead of being properly supported. During this whole period, I have been victimized by not being able to use the product properly and by losing time and comfort due to the ongoing problem. I request the urgent replacement of my Roborock Q Revo Pro with a new, fully functional product, and for my issue to be resolved as quickly as possible.
I purchased a Roborock H7 upright vacuum cleaner through Trendyol. The dustbin cover broke, and no spare part could be provided. Later, while using the device, it displayed error code 04 and completely stopped working. The product has been sitting unused at home for 6 months. I contacted Roborock Tu...
I sent my robot vacuum, still under warranty, to the Roborock authorized service center along with the product's invoice. Just three days after receiving it, they demanded ₺6200 for repairs. First, they claimed water leakage, then dust infiltration causing corrosion. Later, they cited lack of annual...
I purchased the Roborock Q7 Max robot vacuum from the Istanbul Viaport MediaMarkt store on March 8, 2023, under contract number 01756.1079***. Since the day I brought it home, I’ve had non-stop issues. The device constantly gets confused, cannot locate its docking station, splits rooms into random s...
I purchased a Roborock S8 robot vacuum about a year ago through Trendyol, during my pregnancy. Since I started using it, the device has constantly shown “filter clogged” or “filter wet” warnings, even though I clean the filter and brushes regularly. For the last four months, this error has occurred ...
I purchased a Roborock H7 cordless vacuum through Trendyol on December 22, 2022. What followed has been nothing short of a nightmare. Just a few months after purchase, the vacuum began displaying a service warning, which I reported to Esta Bilgi Teknolojileri, the authorized service provider. Since...
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