Roborock Q8 Max Mapping Error Makes Vacuum Spin and Not Clean
On November 29, I purchased a Roborock Q8 Max robot vacuum through Hepsiburada, with Hepsiburada listed as the seller, and I paid approximately $322 for the product. For about the first 15 days, there were no issues. However, on December 14, the device completely stopped vacuuming according to the map. Even though it has cleaned my home no more than five times, it now barely vacuums at all, spins in circles at a specific spot for minutes at a time, and fails to clean the house.
After experiencing this issue, I submitted a repair request through Hepsiburada, but my request was rejected. It is not acceptable for a product to develop such a malfunction less than one month after purchase. When buying a brand-new product, I expect trouble-free use, not repairs, yet I am currently unable to get any proper performance from the device.
For this reason, I request a product replacement instead of a repair for my Roborock Q8 Max. I want my grievance to be resolved promptly and for my device to be replaced with a fully functional, problem-free unit as soon as possible.
Hello, We would like to get in touch with you regarding the complaint you submitted. In order to clarify the issue and evaluate it correctly, we would like to know which technical service you sent your device to and the serial number of your robot. This information is important for reviewing service records and transparently tracking the process. To confirm whether the device has reached us, we kindly ask you to share the details of the technical service you used for the shipment and any service reports, if available. This will allow us to assess the problem you are experiencing more effectively and provide the necessary guidance. We emphasize that we value customer satisfaction and assure you that your case will be monitored meticulously. Sincerely, RECCI TECHNOLOGY A.S.