Roborock Saros 10 Vacuum Making Burning Smell and Running Constantly

Three months ago, I purchased the Roborock Saros 10 vacuum, and it suddenly started making this noise out of nowhere. It keeps vacuuming continuously. The moment I attach the bottle, it immediately begins vacuuming, and after a while, a burning smell starts to come from the device. There is no issue with the vacuum itself — as long as it is charging, it keeps operating normally. I’ve never seen this lever open, so I’m not sure whether it actually does; most likely, it doesn’t. In addition, despite having sensors, it has developed deep scratches on its surface. These scratches are not really a problem, but the burning smell definitely is. If I hadn’t been holding it, it could have potentially caused a fire. Naturally, I believe this problem needs to be fixed urgently.