I purchased my Roborock S8 Pro Ultra Plus vacuum cleaner from Media Markt on 03.12.2023, and although it is still under warranty, Recci Teknoloji — which claims to be the authorized service — keeps asking me for payment for every issue. After buying the device, I also purchased an additional warranty package through the former authorized service, Roboking. Despite this, the device currently does not empty the dust bag. Because of this problem, I applied for service twice in 2024, and each time I was asked to pay for a repair that should clearly be covered by the warranty. Previously, they requested around 2,000 ₺ from me, and now they are asking 1,300 ₺ just for a fault diagnosis. When I explain that the device is under warranty and that I also purchased an extra warranty package through Roboking, they justify the charges by saying it is under an “importer warranty.” However, I bought the product with an official invoice from Media Markt and paid for additional warranty coverage, so I do not accept any charges, including diagnostic fees. I request that the dust-bag-emptying malfunction on my Roborock device be repaired entirely under warranty without any additional cost, and that the financial inconvenience caused by the charges previously requested from me be resolved. This whole process makes me question, “Why should I purchase another Roborock product under these conditions?”
I sent my robot vacuum, still under warranty, to the Roborock authorized service center along with the product's invoice. Just three days after receiving it, they demanded ₺6200 for repairs. First, they claimed water leakage, then dust infiltration causing corrosion. Later, they cited lack of annual...
I bought a Roborock S7 robot vacuum from Kahramanmaraş Piazza Mall on 12/05/2022, along with an extended warranty and insurance. After some use, I noticed that it left water on the floor after cleaning. At first, I didn't think much of it, but later I discovered that it was also wetting the area aro...
I am absolutely furious with my Roborock S8 Max V! I bought this expensive device in September 2024, and by April 2025, the voice function was already broken. We took it to service, and it was supposedly fixed under warranty. But just one month later, the product completely stopped working, displayi...
I bought the Roborock S8 MaxV Ultra robot vacuum about 3.5 to 4 months ago for our home in Mersin, paying a whopping ₺68,000 because it was advertised as one of the best models. For 1.5 months, we weren’t even at home—we were in Ankara—so we didn’t use it. In total, we used it for only about one mon...
I purchased my Roborock 9 robot vacuum cleaner about 3–4 months ago, and it is still under warranty. I sent it to the service center because a small part broke while it was climbing onto a carpet. The rest of the device was perfectly fine—only that part was damaged. However, the service center claim...
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