After using the Roborock S8 MaxV Ultra model without any issues for about three months, I started experiencing serious problems. During every cleaning, I receive a “mop stuck” error, and the mop does not lift. In addition, the device frequently loses its Wi-Fi connection. I purchased the product in cash with insurance for ₺74,000 from the Izmir Gaziemir Optimum AVM Media Markt store (Order No: 3VA2024000060364). After the problems began, I delivered the product to Media Markt, and it was sent to Roborock service. Although the service reported it as “repaired,” I had clearly requested a refund from the very beginning, both in-store and over the phone. Despite this, Media Markt staff said they would proceed based on the service decision. Roborock service prepared a report citing “hair and fur entrapment,” but I absolutely reject this explanation. I specifically purchased this device to clean hair and similar debris at home; I don’t expect it to vacuum thin air. Even though my product is under both warranty and insurance, I do not accept repair as a solution to these problems. I demand a full refund as soon as possible. I have also filed a complaint with the Consumer Arbitration Committee, and if necessary, I will escalate the matter through legal action in court.
I purchased a Roborock S8 from Istanbul Forum Media Markt for ₺23,999, and for the past 3 months, the device has failed to lift its mop, leaving constant stains along carpet edges. To resolve this issue, I sent it under warranty to the store’s service center. However, the service report stated that ...
I bought the Roborock S8 MaxV Ultra robot vacuum about 3.5 to 4 months ago for our home in Mersin, paying a whopping ₺68,000 because it was advertised as one of the best models. For 1.5 months, we weren’t even at home—we were in Ankara—so we didn’t use it. In total, we used it for only about one mon...
I purchased the Roborock S8 MaxV Ultra with high expectations and paid a premium price, but my experience has been a complete disappointment. The device can’t even perform its most basic function of vacuuming properly. After cleaning, there is dust and dirt left all over the house. I’ve tried the pr...
My Roborock Q7 Max smart vacuum cleaner malfunctioned under warranty, and I have been experiencing problems since June 23. First, I sent the device to the authorized service center Akdemir Teknoloji in Bursa, where only the battery was replaced. However, the device was returned in even worse conditi...
I bought a Roborock S7 robot vacuum from Kahramanmaraş Piazza Mall on 12/05/2022, along with an extended warranty and insurance. After some use, I noticed that it left water on the floor after cleaning. At first, I didn't think much of it, but later I discovered that it was also wetting the area aro...
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