I’m writing to express my ongoing frustration with the Roborock Q7 Max Robot Vacuum, which I haven’t been able to use regularly since I purchased it. From the very first setup, the robot kept spinning in place. I sent it to the service center, where they updated the software. It worked fine for 3-4 months, but then it started having problems again—struggling to recognize rooms and objects.
I sent it back to the service center, but they claimed there was nothing wrong and just updated the software again. Despite this, the robot still doesn’t work properly, and now it even bumps into everything, damaging my furniture. On top of that, when I sent it in for service again, they charged me 633.40 TL for shipping, saying that since no fault was found, the shipping cost is my responsibility.
I’m incredibly frustrated. Why would I keep sending the robot in for service if it was working fine? The problems are real, and I’m not being taken seriously by the service team. This situation is unacceptable, and I’m requesting immediate assistance to resolve these ongoing issues.
I purchased a Roborock H7 (H7M1A) and had been using it for just 3 months when it started randomly stopping and restarting even though the battery was charged. I sent it to the authorized service center, and they came back with a ₺6,000 repair bill, saying it wasn’t covered under warranty. When I as...
I bought the Roborock S7 robot vacuum exactly one year ago, and I deeply regret it now. For the past month, I’ve been stuck in a nightmare of constant issues and zero support. The device has already been sent to a technician twice because I couldn’t even reach the official service center. So far, I’...
I purchased the Roborock Q7 Max robot vacuum from the Istanbul Viaport MediaMarkt store on March 8, 2023, under contract number 01756.1079***. Since the day I brought it home, I’ve had non-stop issues. The device constantly gets confused, cannot locate its docking station, splits rooms into random s...
I purchased my Roborock 9 robot vacuum cleaner about 3–4 months ago, and it is still under warranty. I sent it to the service center because a small part broke while it was climbing onto a carpet. The rest of the device was perfectly fine—only that part was damaged. However, the service center claim...
I bought the Roborock Qrevo S from the Teknosa Espark branch less than four months ago, and I’ve already had to send it to service twice. After the first issue, I brought it to the store and they forwarded it to the service center—which took an unusually long time to complete the repair. I was told ...
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