I am quite unsatisfied with the wet dry vacuum cleaner I bought from Trendyol. Before the three-month mark, the vacuum cleaner abruptly quit operating. On 12.08, I took it to the Beylikdüzü Zirve Authorized Service, and subsequently received a call from 533 *****85, who informed me that water had spilled into the motor and that I had operated the vacuum cleaner on the Extreme setting, which allegedly caused the motor to burn out. They told me that the motor needed to be replaced for ₺3800. I'd like to emphasize that I've never used the vacuum cleaner on the Extreme setting. I have always used the product carefully, following all instructions, and I believe it is unjust to be blamed for a condition that I did not cause. I request an urgent resolution to this issue because I believe the product is flawed. Please address this situation without assigning responsibility to the customer.
I purchased a Roborock H7 upright vacuum cleaner through Trendyol. The dustbin cover broke, and no spare part could be provided. Later, while using the device, it displayed error code 04 and completely stopped working. The product has been sitting unused at home for 6 months. I contacted Roborock Tu...
I purchased a Roborock S8 robot vacuum about a year ago through Trendyol, during my pregnancy. Since I started using it, the device has constantly shown “filter clogged” or “filter wet” warnings, even though I clean the filter and brushes regularly. For the last four months, this error has occurred ...
I purchased a Roborock H7 cordless vacuum through Trendyol on December 22, 2022. What followed has been nothing short of a nightmare. Just a few months after purchase, the vacuum began displaying a service warning, which I reported to Esta Bilgi Teknolojileri, the authorized service provider. Since...
I purchased my Roborock 9 robot vacuum cleaner about 3–4 months ago, and it is still under warranty. I sent it to the service center because a small part broke while it was climbing onto a carpet. The rest of the device was perfectly fine—only that part was damaged. However, the service center claim...
I sent my robot vacuum, still under warranty, to the Roborock authorized service center along with the product's invoice. Just three days after receiving it, they demanded ₺6200 for repairs. First, they claimed water leakage, then dust infiltration causing corrosion. Later, they cited lack of annual...
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