I bought the Roborock S7 vacuum cleaner from Media Markt 1 year and 11 months ago, and now it has both Wi-Fi connection and sensor errors. I sent it to the service, but they returned it with the absurd excuse that detergent was used. Of course, I sent it back again. I only used detergent for the robot vacuum once, and I still have the order records from the website where I purchased it. In fact, I regularly guide my friends on where and how to buy detergent for robot vacuums. Yet, after not using detergent for about eight months, I am now being given this ridiculous excuse. If you do not have a proper service network or it is inadequate, then do not sell your vacuum cleaners in Turkey. Sell them in a country where you can actually provide proper service. What right do you have to leave people struggling like this? Do not insult people’s intelligence. Detergent use has nothing to do with Wi-Fi or sensor issues. When I sent the device back again, I met another customer dealing with the exact same issue. Stop making up excuses. If others have experienced the same situation, we should come together, defend our consumer rights, and file a collective petition. If my issue is not resolved, I will take legal action.
I purchased the Roborock H7 cordless vacuum from MediaMarkt last year and have been using it for just about 12 months. Unfortunately, several of the vacuum’s plastic parts have broken during this time—not due to misuse, but because the materials are clearly cheap and fragile. Wanting to repair the ...
I am absolutely furious with Media Markt and Roborock! Exactly one year ago, I purchased a Roborock S8 Sonic from Media Markt. Now, the water tank has spontaneously cracked and is leaking water! I immediately sent it to service. To my absolute shock, the service inspection claimed the water tank cr...
My Roborock Q7 Max smart vacuum cleaner malfunctioned under warranty, and I have been experiencing problems since June 23. First, I sent the device to the authorized service center Akdemir Teknoloji in Bursa, where only the battery was replaced. However, the device was returned in even worse conditi...
I purchased the Roborock Qrevo Pro robot vacuum from Vatan Bilgisayar, and from the very first use, it has been leaking water from the dock. Because of this constant leakage, the device cannot perform its mopping function at all. Every time I attempt to run it, water floods the floor, leaving my hom...
After using the Roborock S8 MaxV Ultra model without any issues for about three months, I started experiencing serious problems. During every cleaning, I receive a “mop stuck” error, and the mop does not lift. In addition, the device frequently loses its Wi-Fi connection. I purchased the product in ...
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