I’ve had the Roborock Q8 Max for less than a year, and I’ve already had to send it in for warranty repair twice. From day one, the water tank was cracked and leaking—but instead of acknowledging this clear defect, Roborock’s service team made excuses and demanded that I pay for a replacement tank myself.
They claimed the product was repaired, but when it was returned, it was in the exact same condition—still leaking. It feels like they’re mocking customers by pretending repairs were completed when nothing has been fixed.
I bought this product thinking Roborock was a premium, reliable brand. Clearly, I was wrong. I'm done wasting time and energy. I will now take the vacuum and all service records to the Consumer Arbitration Committee and demand justice. I expect Roborock to take responsibility and stop putting the blame on the customer for a manufacturing defect.
I purchased the Roborock S8 Pro Ultra robot vacuum and I’ve been experiencing constant malfunctions since the day I bought it. Although the device is under warranty, I previously sent it to service due to a water leakage issue from the bottom. The service claimed the necessary repairs had been made ...
Two months ago, I purchased the Roborock S8 Sonic, expecting a high-quality, durable robot vacuum. Unfortunately, in less than 60 days, it started leaking water from the tank. For such an expensive and supposedly advanced model, this kind of issue is unacceptable. I contacted customer service via W...
I purchased the Roborock S8 from MediaMarkt, expecting a quality product backed by a proper warranty. But just 4 months after purchase, the water tank started leaking for no apparent reason. I didn’t misuse the product—it was cleaned and maintained exactly as instructed. I returned it to MediaMarkt...
I am absolutely furious with Media Markt and Roborock! Exactly one year ago, I purchased a Roborock S8 Sonic from Media Markt. Now, the water tank has spontaneously cracked and is leaking water! I immediately sent it to service. To my absolute shock, the service inspection claimed the water tank cr...
I sent my Roborock robot vacuum, still under warranty, to the service center for a water tank replacement and routine maintenance. To my surprise, they quoted a repair cost of ₺15,000! This makes me question the purpose of having a warranty at all. I expected better from Roborock, a brand I trusted...
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