PlayStation Account Recovery Issue: Mobile App Login Blocked
While trying to access my PlayStation account through the mobile app, I was suddenly logged out. I do not remember my password and had been using a passkey. When I attempted to reset my password, I was asked to provide my date of birth. However, when I created the account, I entered a random date of birth, and I no longer remember it.
At the moment, I can still log in to my account through the console without any issues, but I cannot access it through the mobile app. I currently have an active PlayStation Plus subscription, and my account is registered in the Turkey region. This issue has been ongoing for about 2–3 months. I tried reaching out for support via email, but I have not received any response. I request assistance so that I can regain access to my account on the mobile app.
I'm having the same problem, right after I bought my recent games on mobile app today. Now my PSN Turkey account is currently logged in only on my PS4 and was logged out of my mobile and pc devices. Fortunately, I can still access my email through gmail app. My concern is that I have a lot of games on my account and I cannot access it on other devices.