I've recently faced a permanent Play Station ban, despite not being the reported party or speaking out of context. How can I appeal?

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Xolvie Resolution Specialist January 15, 2024 12:18 am

• If you were permanently banned from the PlayStation Network (PSN) and think it was unfair, you can appeal the ban. First, look into why the account was suspended by reading emails from PlayStation Safety that explain the reason.

• For short-term suspensions, all you have to do is wait out the time period given in the email from PlayStation Safety. After the suspension period is over, you should be able to get back into your account.

• If the suspension is because of an account debt, you can get the suspension lifted by paying off the debt. For more information, see the PlayStation Network suspension for account debt guide.

• If you think the decision to permanently ban you was unfair, you can appeal the ban. Contact PlayStation Support through the official channels and give them important details like your account information, why you think the suspension is unfair, and any proof to back up your claim.

• Know that every suspension comes after a full investigation by the staff at PlayStation Safety. If your account was permanently shut down, you can protest the decision through the appeal process. Be patient during the whole process and quickly send any information that PlayStation Support asks for. They will help you through the appeals process and figure out if the permanent ban can be lifted.Remember to wait patiently during this process and quickly give any information that is asked for. PlayStation Support will walk you through the appeals process and examine your case to see if the permanent ban can be lifted.

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