PlayStation Plus Deluxe Refund Request Went Unresolved

I purchased a PlayStation Plus Deluxe subscription on August 8, 2026. On September 22, 2026, I requested to cancel my subscription and receive a refund of the $114 payment in order to exercise my 14-day right of withdrawal, but I was unable to receive proper support through any available channel.

I repeatedly tried to contact the official PlayStation Türkiye phone number, but I was unable to reach a representative by phone. I also received no response to the emails I sent to the official email addresses. I tried multiple times to connect with a representative through the online assistant in the PS Support section, but the system continuously returned errors and displayed messages such as “Sorry, it looks like an error occurred,” so I was never able to reach a live customer service representative. I am also attaching screenshots showing this issue to my complaint.

Although I submitted all of these requests within the stated 14-day legal withdrawal period, today is already the 15th day, and my subscription has still not been canceled, nor has the $114 payment been refunded. I request that my PlayStation Plus Deluxe annual subscription registered to my account be canceled immediately under my 14-day legal right of withdrawal, and that after deducting the applicable cost for the 14 days of use from the total $114 subscription fee, the remaining amount be refunded to the credit card I used for the payment. I would also like to specifically state that my PSN Online ID is “aportolik,” my account email address is “a********@outlook.com,” and the relevant transaction/order number is 787095497064965.