On August 18, 2025, I have a connecting flight from Çukurova to Sabiha Gökçen to Amsterdam, booked with Pegasus under reservation number PWEE1T. I purchased a flexible ticket that includes unlimited changes and cancellations without any penalty. On August 15, 2025, at 14:40, I logged into the Pegasus website to change my ticket. At that time, the system only showed a fare difference of ₺411, with no penalty fee displayed. I then called Pegasus customer service to ask a question regarding my baggage allowance. Approximately 20 minutes later, I logged back into the Pegasus website to proceed with the ticket change. However, this time the system added a penalty fee of ₺832 on top of the ₺411 fare difference, bringing the total amount payable to ₺1,243. I immediately contacted customer service again, where the representative informed me that there appeared to be a system error. They could not explain the reason, but suggested that my penalty-free change right may have been “somehow” deactivated following my earlier call. However, no solution was offered to me. My intended new travel date is Monday, August 18, which is only two days away. I urgently request that my penalty-free change right be reinstated in the system and that I be allowed to change my ticket at the ₺411 fare difference I saw at 14:40 on August 15, 2025, without any additional penalty. I expect this matter to be resolved as soon as possible.
On November 9, 2025, I experienced a serious inconvenience during my Pegasus flights from Prague to Istanbul and then from Istanbul to Gaziantep. My Istanbul–Gaziantep flight was rescheduled from 20:15 to 19:55 without any notification. Even though I had purchased both flights together as a connecte...
I purchased a flight ticket through the Obilet app with Pegasus Airlines for April 13, 2025. I wanted to change the date to April 14, 2025, so I opened the ticket and converted my ₺1,000 ticket into a voucher. However, rescheduling it for just one day later ended up costing me ₺850. They only gave m...
On October 4, 2025, at 5:28 p.m., I purchased a 20 kg additional baggage allowance for my Pegasus flight (Basel – Istanbul Sabiha Gökçen) scheduled for October 7, 2025, at 6:05 p.m. The purchase was made under booking number 385128146, for a discounted price of ₺591.60 (originally ₺946, with a 40% d...
I had a ticket with Pegasus for the Sabiha Gökçen - Cologne flight on 4 September 2024, Wednesday at 09:45. On the evening of 2 September, around 19:45, I logged into the Pegasus application to change my ticket. After Pegasus charged my Revolut card through the application, the application returned ...
On September 11, 2025 (Thursday), I purchased a ticket through Enuygun.com for two passengers on Pegasus Airlines, scheduled for September 14, 2025 (Sunday) at 08:35 AM, from Istanbul Airport to Izmir Adnan Menderes Airport. At the time of purchase, my PNR number was 182EUH. However, when I checked...
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