Pegasus once again did not fail to disappoint with its disruptions and lack of care. Whenever we face issues with other airlines, they truly show us that they value us and always respond, but I am fed up with Pegasus’s indifference. The most recent incident was the last straw. Our flight from Mardin to Istanbul was delayed by 5 hours, and after boarding, it took another hour before takeoff, wasting a total of 6 hours. My uncle and father, both ill, were left exhausted at the airport, alone. The company did not even explain the reason for the delay, as if we had no right to know. Yes, they offered some hot and cold refreshments after such long hours of waiting, but it was pointless—my father, whose blood sugar dropped, had to buy food himself, and our bus ticket from Istanbul to another city was wasted. When we contacted the company, do you know what we got? A dry apology and a short email claiming it wasn’t their fault. But what about our losses? If it wasn’t their fault, then what was the reason? No explanation was given. If it wasn’t the passengers’ fault, then whose was it? We know our passenger rights. I condemn this negligence and the way you so easily leave people suffering without compensation. Fly with Pegasus again and recommend it to others? Never. I will take every action necessary since you failed to.
Once again, I experienced a delayed flight with Pegasus Airlines. My flight from Sabiha Gökçen to Mardin on March 28, 2025, was supposed to leave at 20:20, but it ended up taking off at 21:40—1 hour and 20 minutes behind schedule. Lack of clarity, absence of updates, and no acknowledgment of the iss...
My latest Pegasus Airlines journey really irritates me. Originally set at 17:05, my flight was held off until 18:32. Three hours early, I got at the airport, and with the delay I wasted five hours overall. Later on, the jet failed to land—a safety precaution I can appreciate. Still, the cabin crew ...
Because of Pegasus Airlines' lack of accountability and inadequate service, I am quite annoyed with them. Originally set at 17:05, my flight was one hour late. Not enough, the jet kept circling in the air for another two to three hours after we declared we were ready to land. We were not given food...
Pegasus Airlines has let us down. The company clearly has no understanding of customer satisfaction. Unfortunately, we are left with limited domestic airline options in Turkey, and Pegasus takes advantage of this, knowing customers have few alternatives. As a result, they act like they don’t care ab...
On April 23, 2025, my Pegasus flight from Tehran to Ankara was delayed for 10 hours due to a technical issue. As a direct result of this delay, I missed my 14:00 AJet flight from Ankara to Izmir. Upon arrival, I approached Pegasus staff to explain the situation and seek assistance—but I was met with...
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