On 07.09.2025, during Pegasus flight PC5305 from Izmir to Düsseldorf, I was charged ₺2,430 by credit card for exceeding my 3-kilogram cabin baggage allowance by only 2 kilograms. The ground staff handling the bags spoke in a disrespectful and condescending manner, which made the experience unpleasant. I was also told to remove my laptop and water bottle from my baggage or check it in, which I found unreasonable and risky for my electronics. My baggage dimensions fully complied with cabin standards, and I have never faced such practices with other airlines. Moreover, not all passengers’ bags were weighed—only a few, including mine, were selectively checked, which created a sense of inconsistency and unfair treatment. I felt particularly uneasy because my German residence permit was visible, which gave me the impression of being singled out and discriminated against. While my baggage met size requirements, I was charged solely due to weight in a way that seemed selective and unjust. Adding to this, I wanted to pay in euros, but no exchange rate information was provided, and payment was accepted only in ₺. Although I did not file a complaint at the airport or with Pegasus customer service at the time, this was the first time I experienced such treatment, and it left me feeling uncomfortable throughout the journey. No loss or damage occurred to my baggage, but I strongly believe such practices should not happen again. Therefore, I request that this incident be investigated, that I receive a clear explanation, a refund of the fee charged, and a formal apology. My booking reference / PNR can be provided upon request.
On August 2, during my flight from Izmir to Düsseldorf with Pegasus, we were allowed 20 kg per person. I weighed our extra bags before departure, and they were only 1 kg over the limit. However, a female Pegasus staff member refused to tolerate the extra weight, insisting we pay a €50 fee. Despite e...
On September 11, 2025, I traveled on a connecting route from Ankara to Istanbul with a* and then from Istanbul Sabiha Gökçen to Düsseldorf on Pegasus flight PC1005. I purchased my ticket through a travel agency. While my first flight included a hand luggage allowance, my Pegasus flight apparently di...
On October 5, 2025, during my Pegasus Airlines flight from Dalaman to Sabiha Gökçen, I was charged an unfair additional fee for my cabin-size suitcase. Just one day earlier, on October 4, I had flown the same route in reverse (Sabiha Gökçen to Dalaman) with the exact same suitcase and had no issues ...
On December 12, 2024, during the 8:50 AM Brussels flight with Pegasus Airlines, I was aware that I didn’t have checked baggage allowance, so I carefully packed a standard laptop bag weighing under 3 kg. However, at boarding, staff claimed my bag exceeded the size limit, using the crowd as an opportu...
On June 12, 2025, I booked Pegasus flights PC2243 (BJY–SAW) and PC1213 (SAW–BGY) with a connecting layover in Istanbul. During the booking, I paid extra for both 20 kg of checked luggage and cabin baggage. My carry-on backpack and cabin-sized suitcase complied with the airline's weight and size limi...
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