Pegasus Denied Boarding for AYT–SAW Flight and Forced Me to Pay ₺1,526 for a New Ticket

On September 17, 2024, at 13:20, I was scheduled to fly with Pegasus from Antalya (AYT) to Istanbul Sabiha Gökçen (SAW). I arrived at Antalya Airport about 40 minutes before departure and went directly to the Pegasus ticket counter and baggage drop. To my shock, I was denied boarding because I had not completed online check-in.

Instead of assisting me or offering a practical solution, the staff acted unhelpfully and insisted that the only option was to purchase a new ticket. As a result, I was forced to pay ₺1,526 for another flight. I was also told that Pegasus had changed ownership and that rules had become stricter, but this does not justify the lack of customer support or flexibility in handling such situations.

I attempted to reach Pegasus customer service, but I could not get through. This has caused me not only financial loss but also deep frustration. To make matters worse, several of my friends have faced similar issues with Pegasus, which shows that this is not an isolated incident.

This was my first time experiencing such rigid and unfriendly practices, and because of this, I no longer plan to purchase Pegasus tickets in the future.

I demand:

A full refund of the ₺1,526 unfairly charged for the new ticket,

A formal apology for the way I was treated,

Compensation for the inconvenience and poor customer service I endured.