On August 4, 2023, during Pegasus flight PC 1882 from Ankara to Cyprus (Ercan), I checked in my luggage at the counter. However, instead of being delivered to Ercan Airport, my bag was mistakenly sent on the Vienna flight without any notification to me and went missing. It was delivered to me at 12:05 a.m. on August 6, with a two-day delay. During this time, I filled out a lost luggage form (ECNPC17254) at the airport’s lost and found section, but I only learned at Ercan Airport that my luggage had been sent to Vienna. I contacted Pegasus customer service multiple times but only received automated “under review” messages and no resolution. My luggage contained my daughter’s clothes and sunscreen, and due to the delay, I missed my VIP transfer, forcing me to take a taxi from the airport to the Cratos Hotel. I also had to take another taxi to the LCW store in Kyrenia. I spent a total of ₺6,724 on these expenses and submitted my receipts to Pegasus. My PNR number is psevym. Furthermore, the delayed delivery of my luggage caused significant inconvenience during the first two days of my hotel stay and emotional distress. Therefore, I request compensation for both my financial losses and emotional damages, as well as an official apology.
On August 9, 2024, I flew with Pegasus Airlines on flight PC1872 from Ercan, Northern Cyprus, to Antalya Airport. Upon arrival, I discovered that my luggage was missing. I went to the Lost and Found department at Antalya Airport, and they helped me file a "Çelebi" report for my lost bag. The report ...
On 26.08.2023, I purchased a round-trip Pegasus ticket from Antalya to Diyarbakır (PNR: 12KSNM) and requested the cancellation of only the outbound flight due to my father’s passing. However, when I arrived at the airport, I found out that my return ticket had also been canceled and resold without a...
On September 18, 2023, my wife and I arrived at Ercan Airport to board our flight from Cyprus Airport to Izmir, holding flight tickets with PNR code LK44NY. After completing the necessary check-in and baggage procedures and passing through police control, we realized that my wife's phone was left be...
At 19:40 on August 11, 2023, I boarded Sabiha Gökçen - Dalaman flight PC2296. I handed over my luggage to a Pegasus representative by scanning it on the baggage delivery conveyor, using baggage receipt number PC0826319673479. My luggage did not arrive when I arrived in Dalaman. To document the incid...
I flew with Pegasus Airlines from Istanbul Sabiha Gökçen to Venice Marco Polo Airport on September 17, 2023. Pegasus Airlines not only charged me an extra 4,000 TL for my luggage, but they also managed to lose my suitcase during the flight. I found myself waiting in line for lost luggage for several...
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