The Krakow–Baku flight with Pegasus Airlines is operated via a transfer in Antalya, but only a 1-hour connection time is given. While the flight initially seemed fine, a 90-minute delay on the Krakow–Antalya leg made it impossible to catch the Antalya–Baku flight. The refund should have been made only for the second flight, but instead both flights were canceled and refunded. It was the last day of my aunt’s visa, and since it was her first time traveling abroad, I could not leave her stranded in Antalya after missing her flight. Pegasus accepted the refund request, but because the notice came less than 8 hours before the flight and it was the final day of the visa, we were put under great stress and had to buy another flight at ten times the price with a long layover. Flight disruptions can be understandable, but when traveling with connections, there should be at least a 2–3 hour layover, as Pegasus refunds not just the second flight but the entire journey, leaving passengers in a very difficult situation.
On June 12th, we booked tickets with Pegasus for the 08:10 flight from Sabiha Gökçen to Antalya. Our flight was delayed and took off at 08:55, which we accepted. However, 25 minutes after takeoff, the plane had a malfunction, and the pilot announced we needed to return to Sabiha Gökçen. After a long...
I attempted to complete the online check-in for my Pegasus Airlines flight from Sabiha Gökçen (SAW) to Athens, scheduled for 07:55. Despite multiple tries, the system only returned the message “Check the information,” without allowing me to proceed. Believing I could handle check-in at the airport, ...
We purchased round-trip tickets for four people from Pegasus Airlines for the Denizli-Istanbul-Germany route. While there were no issues on the outbound journey, the return was a nightmare. After arriving in Istanbul from Germany, we were supposed to connect to a flight to Denizli. However, due to d...
My friend and I booked tickets with Pegasus to fly to Podgorica, Montenegro and faced significant issues on our return journey. Our flight from Podgorica to Ankara was delayed by 3 hours. Then, our connecting flight from Ankara to Istanbul, originally scheduled for the same day at 21:30, was resched...
On November 5th at 00:50, we had a ticket for the Cologne Airport - Sabiha Gokcen - Izmir Adnan Menderes flight. The flight schedule changed twice. The 03:35 flight scheduled departed at 04:30. The explanations provided were nonsensical, and the staff spoke disrespectfully. Phrases like "You will wa...
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