On 26.08.2023, I purchased a round-trip Pegasus ticket from Antalya to Diyarbakır (PNR: 12KSNM) and requested the cancellation of only the outbound flight due to my father’s passing. However, when I arrived at the airport, I found out that my return ticket had also been canceled and resold without any notification, leaving me stranded. The Pegasus staff at the airport told me it was not their responsibility and directed me to the call center. Despite repeatedly contacting the call center and public relations unit, sending emails, and opening tickets, no solution has been provided for four days, and I have only been left waiting. This process has caused me severe financial and emotional distress, and my grievance has not been resolved. I am still waiting for my return ticket to be reinstated, and I request Pegasus to reissue it and compensate me for the damages I suffered, while ensuring such negligence does not happen again.
I bought two tickets from Pegasus Airlines to fly from Alanya to Istanbul and then from Istanbul to Munich in January 2023. But when I went to check in on February 9, 2023, I was told that the flight from Istanbul to Munich had been canceled without any warning. The counter staff at Pegasus Airlines...
On Sunday, November 12th, at 09:20, the Şanlıurfa - Sabiha Gokcen flight was abruptly canceled around 03:00, a mere 6 hours before departure, without any explanation. I discovered this upon arriving at the airport, unable to reach the call center for 45 minutes. With no Pegasus representative availa...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
On 13.07.2025, I purchased a ticket from the Pegasus office at Istanbul Sabiha Gökçen Airport for Antalya Airport. About 15 minutes after purchasing the ticket, I canceled it. However, even after two months (today is 31.08.2025), the amount of ₺6010 has not been refunded to my bank card. My PNR code...
On the 8th of July 2023, I had a connecting flight from Antalya to Istanbul and then to Muscat. However, due to overbooking, they didn't allow many passengers on the plane. They sold the same ticket to multiple people, and I endured three days of going back and forth to the airport without being abl...
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