Pegasus Canceled My Return Flight After I Requested Only Outbound Refund
On 26.08.2023, I purchased a round-trip Pegasus ticket from Antalya to Diyarbakır (PNR: 12KSNM) and requested the cancellation of only the outbound flight due to my father’s passing. However, when I arrived at the airport, I found out that my return ticket had also been canceled and resold without any notification, leaving me stranded. The Pegasus staff at the airport told me it was not their responsibility and directed me to the call center. Despite repeatedly contacting the call center and public relations unit, sending emails, and opening tickets, no solution has been provided for four days, and I have only been left waiting. This process has caused me severe financial and emotional distress, and my grievance has not been resolved. I am still waiting for my return ticket to be reinstated, and I request Pegasus to reissue it and compensate me for the damages I suffered, while ensuring such negligence does not happen again.
