My latest Pegasus Airlines journey really irritates me. Originally set at 17:05, my flight was held off until 18:32. Three hours early, I got at the airport, and with the delay I wasted five hours overall. Later on, the jet failed to land—a safety precaution I can appreciate. Still, the cabin crew ...
Because of Pegasus Airlines' lack of accountability and inadequate service, I am quite annoyed with them. Originally set at 17:05, my flight was one hour late. Not enough, the jet kept circling in the air for another two to three hours after we declared we were ready to land. We were not given food...
For your Ankara-Antalya flight with PNR code 7T477J, scheduled for 16:05, I arrived at the airport at 12:00 and used the lounge service. While in the lounge, I received a message informing me that our flight would be delayed by 170 minutes. With two adults, one child, and one infant, we were left st...
Good evening, I want to share my experience with Pegasus Airlines, which was the worst I’ve ever had. Both my flights were nightmares. The first flight from London Stansted to Istanbul at 17:25, arriving at 00:10, was chaotic. A group of unruly children caused a disturbance the entire trip. Their mo...
On February 3, 2025, at 09:00, I arrived at Sabiha Gökçen Airport for my flight to Samsun, 1 hour and 15 minutes before departure. I used the Pegasus self-check-in kiosks to speed up the process, but since I had my pet with me, I was directed to the check-in counter. When I approached a Pegasus Airl...
I purchased a Pegasus Airlines ticket for my flight to Cologne, Germany, from February 7-9. My visa is valid until August 2025, so there should be no issue with my travel. However, when I tried to check in on February 4, 2025, I received an error message preventing me from completing the process. S...
On January 22, I entrusted my extra paid (20 kilos) baggage/suitcase to Pegasus Airlines with the PC301321 baggage tag on the first flight from Istanbul to Tallinn with a transfer from Amsterdam. When it arrived in Tallinn, my bag was first registered in Amsterdam (specifications in the attached TLL...
"I would like to thank the entire complaint team and everyone involved in the process at the Pegasus guest relations department for their assistance."
I purchased an open reservation ticket from Pegasus Airlines to fly to Prague on February 3. Due to changes in my business plans, I contacted customer...
I bought my wife a brand-new suitcase as a gift from Germany, and she was thrilled. However, after just one flight with Pegasus, the suitcase was badly damaged. We immediately reported the issue, and they filed a report, but their response was ridiculous. Instead of offering a replacement or compen...
On January 29, 2025, my flight from Izmir to Lisbon with Pegasus Airlines was suddenly canceled. They rescheduled the flight for January 30, but by then, my hotel reservations were already booked based on the original flight date, leaving me stranded and financially impacted. I tried to contact Peg...
I flew internationally with Pegasus Airlines, and upon arrival, I found my suitcase wheel completely broken off—there wasn’t even a wheel left. I immediately reported the damage at Sarajevo Airport, and a damage report was issued. When I contacted Pegasus customer service, I expected them to take r...
On January 18, 2025, during my Sarajevo-Istanbul flight with Pegasus Airlines, my suitcase was completely ruined beyond use. I reported it at the airport, filled out a damage form, and Pegasus provided a new suitcase as compensation. I thought the issue was resolved—but it was short-lived. On Janua...
Today, I sent my daughter to Skopje with Pegasus Airlines using ticket number 7J7N8B, departing from Konya and transiting through Sabiha Gökçen Airport. Upon her arrival at Skopje Airport, she received her brand-new large suitcase, which was being used for the first time, only to find it completely ...
I bought a plane ticket for my daughter from Pegasus Airlines on January 25, 2025, for the 17:20 flight from Sabiha Gökçen to Ercan Airport. I purchased a ticket that came with an additional service, which included a sandwich. Despite my daughter asking the flight attendant for the sandwich and bein...
I had a nightmare experience with Pegasus, and I’m absolutely furious. My daughter needed a wheelchair bag while flying back from Rome, so we asked at check-in whether we would need to pay an extra fee if we bought one at the store inside the airport. They said no. We bought the bag, but just as we ...
On January 9, 2025, my Pegasus flight PC1743 from Ankara to Warsaw, scheduled for 10:40 AM, was delayed by 4 hours and 5 minutes, finally departing at 2:45 PM. As far as I know, EU regulations require compensation for international flights delayed over 3 hours. Initially, the flight was rescheduled ...
I submitted a request (reference number: 11704519) via Pegasus’s live support regarding the cancellation of my January 4, 2025, flight PC251. After 12 days, on January 17, 2025, I received an email stating my compensation request was denied with a simple apology for the inconvenience. The situation...
Hello, I purchased a ticket from Pegasus, but when I entered the PNR code on the website, I received a "PNR not found" error. Frustrated, I called the customer service line, only to waste 3 minutes listening to irrelevant baggage information that I already knew. Despite waiting, I couldn’t get throu...
We purchased round-trip tickets for four people from Pegasus Airlines for the Denizli-Istanbul-Germany route. While there were no issues on the outbound journey, the return was a nightmare. After arriving in Istanbul from Germany, we were supposed to connect to a flight to Denizli. However, due to d...
I purchased a Pegasus flight ticket for December 14-17, 2024, along with the Pegasus Flex option, allowing for cancellations. However, when I needed to cancel my flight due to my father’s hospitalization, I contacted customer service and was shocked to learn they intended to deduct an amount much hi...
Pegasus Airlines has been delaying my refund for over two months. Despite contacting them daily about the refund for my canceled ticket, I have yet to receive any resolution. They keep saying my request has been "prioritized," but this seems like a tactic to stall and avoid addressing the issue. It...
First, the flight was delayed until 00:25. Then, the time was changed again to 01:40. Without informing anyone, the gate was also changed from 63 to 201. We had a connecting flight in Hurghada, which we missed due to these delays, costing us money as we had to book another flight. No information was...
On Tuesday, December 10, 2024, I experienced a great deal of disappointment due to the issues with my flight on Pegasus Airlines, flight code PC2571, from Malatya to Istanbul and Istanbul to Denizli. My flight, originally scheduled for 09:00 AM, was delayed due to weather conditions, and we were kep...
On December 23, I had a connecting flight from Çukurova to Brussels via Sabiha Gökçen, scheduled for 11:55 AM. I arrived at the gate half an hour early and asked the staff if boarding had started. I was told it had not, so I sat down to wait. Fifteen minutes later, I asked again, only to be informe...
Pegasus Airlines is an airline company based in Istanbul, Turkey. The airline regularly serves over 100 locations in Europe, Asia, and Africa. Established in 1989, it has since developed into one of Turkey's top airlines, with a fleet of more than 80 contemporary aircraft. The airline aims to offer reasonably priced air travel while upholding strict safety and customer service standards. Pegasus Airlines provides a variety of amenities to its customers, such as in-flight meals, entertainment, and online booking management. It is also popular for travelers seeking affordable and reliable air travel.