I bought a plane ticket for my daughter from Pegasus Airlines on January 25, 2025, for the 17:20 flight from Sabiha Gökçen to Ercan Airport. I purchased a ticket that came with an additional service, which included a sandwich. Despite my daughter asking the flight attendant for the sandwich and being assured, "I will bring it right away," it never arrived for her during the flight. The failure to deliver a paid service is disappointing and makes me feel let down by the airline's overall service quality. I would appreciate it if this issue could be resolved, and I look forward to receiving a refund for the service that was not delivered. It's frustrating to encounter this kind of situation after investing in an extra service.
On April 24, 2025, I flew from Sabiha Gökçen to Tbilisi on the 13:45 Pegasus Airlines flight. When booking my ticket, I paid extra for both checked baggage and an in-flight meal. However, to my frustration, the meal I paid for was never served during the flight. I asked the cabin crew about it, and...
On 22/07/2025, I purchased 4 tickets from Pegasus for the Ankara–Istanbul flight. Since it would be my children’s first time flying, we specifically wanted to travel at a bright hour, so I paid about ₺900 extra per person to choose the 19:00 flight. However, our flight was delayed, and we were trans...
On May 21, 2025, I made a reservation with Pegasus Airlines for a return flight from Geneva to Istanbul for five people. The booking went through, my payment was confirmed, but I never received the e-tickets via email. It’s been days, and despite emailing customer support, I still haven’t received a...
On November 14, 2025, my Pegasus flight from Erzincan to Bodrum was delayed by about four hours, and during this entire time no explanation or solution was provided. My reservation number is 1C6NGX, and I purchased the ticket through the Pegasus app. While waiting, Erzincan Airport staff shouted war...
On 13.07.2025, I purchased a ticket from the Pegasus office at Istanbul Sabiha Gökçen Airport for Antalya Airport. About 15 minutes after purchasing the ticket, I canceled it. However, even after two months (today is 31.08.2025), the amount of ₺6010 has not been refunded to my bank card. My PNR code...
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