I purchased an open reservation ticket from Pegasus Airlines to fly to Prague on February 3. Due to changes in my business plans, I contacted customer support on 03.01.2025 to request a cancellation. As of today, 30.01.2025, the cancellation has still not been completed. My PNR code is 31WNAH, and my complaint code is 11716130. Pegasus has delayed the refund process for my open ticket. Initially, there was an error with the refund amount, but after I raised a complaint, it was corrected. However, the refund has still not been processed after 27 days. I request that the necessary action be taken and that this issue be escalated to the appropriate channels.
On 13.07.2025, I purchased a ticket from the Pegasus office at Istanbul Sabiha Gökçen Airport for Antalya Airport. About 15 minutes after purchasing the ticket, I canceled it. However, even after two months (today is 31.08.2025), the amount of ₺6010 has not been refunded to my bank card. My PNR code...
On August 22, 2024, I purchased a flight ticket from Pegasus Airlines but had to cancel it on August 23, 2024. During the cancellation process, it was stated that the refund would be credited to my account within 3-5 business days. However, even after 10 days, the refund had not appeared in my accou...
I'm writing to express my disappointment with the cancellation of my Pegasus Airlines flight. My flight with the PNR number "?7WL2L" was canceled due to the COVID-19 pandemic and related travel restrictions, and I've been trying to get a refund for the ticket ever since. I recognize that the airline...
On November 9, 2025, I experienced a serious inconvenience during my Pegasus flights from Prague to Istanbul and then from Istanbul to Gaziantep. My Istanbul–Gaziantep flight was rescheduled from 20:15 to 19:55 without any notification. Even though I had purchased both flights together as a connecte...
I am frustrated with Pegasus Airlines. This is the fifth time I’ve purchased tickets, paid for them, and had the tickets canceled without receiving a refund. I called customer service, but they always tell me, "We’ll get back to you," and end the conversation without resolving anything. I booked a ...
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