Pegasus Damaged My Brand-New Suitcase—No Compensation Offered

I bought my wife a brand-new suitcase as a gift from Germany, and she was thrilled. However, after just one flight with Pegasus, the suitcase was badly damaged. We immediately reported the issue, and they filed a report, but their response was ridiculous.

Instead of offering a replacement or compensation, we were told: "We don’t have any suitcases available right now. Check back whenever you fly with us again, and if we have one, we’ll give it to you." What kind of solution is this? Am I expected to keep booking flights just to check if they have a replacement? And if they still don’t, am I supposed to fly again and keep asking?

There was no offer to refund the cost, no request for proof of the suitcase’s value, and not even an apology with a goodwill gesture like a discount or a free flight. Pegasus, is this really your idea of customer service?

I demand a proper resolution—a refund or an immediate replacement. Ignoring damaged baggage claims and pushing customers aside is unacceptable. Fix this now!