Pegasus Airlines Damaged My Luggage and Delayed My Flight with No Resolution

On Tuesday, December 10, 2024, I experienced a great deal of disappointment due to the issues with my flight on Pegasus Airlines, flight code PC2571, from Malatya to Istanbul and Istanbul to Denizli. My flight, originally scheduled for 09:00 AM, was delayed due to weather conditions, and we were kept at the airport until noon. Upon arriving in Istanbul, I was further delayed for over 24 hours with my 3-year-old child. Although we were accommodated in a hotel, the issues persisted. The following day, upon arriving in Denizli, I received my luggage in a completely damaged condition. I had handed over my luggage in Malatya in perfect condition, and it was unacceptable to receive it in such a state. Despite asking several times whether I needed to take my luggage, all the staff assured me that there was no need to take it. Yet, my luggage was returned to me in an unusable condition. When I reported this, I was told that the luggage was already damaged, and no further action would be taken. This is absolutely not the case. I submitted a complaint to the company in an attempt to resolve the situation, but no solution was provided, and my request was denied with the excuse that the fault was mine. The time loss I experienced, the damage to my luggage, and the lack of response from customer service are completely unacceptable. Additionally, I am requesting compensation for the financial and emotional damages I suffered due to the extended travel time. I expect my grievance to be addressed immediately, with compensation for the damage to my luggage and compensation for the additional time spent. It is deeply disappointing that such a large company like Pegasus is showing such indifference!