Pegasus Destroyed My Luggage Twice—No Proper Customer Support

On 10.12.2025, I flew with Pegasus Airlines on flight PC1883 from Ercan Airport to Esenboğa Airport. When I collected my baggage at Esenboğa, I saw that my suitcase was seriously damaged, with visible cracks and breaks on both the front and back surfaces. Due to a very limited connection time and th...

On August 23, 2025, during Pegasus flights PC601 and connecting flight PC4050, my suitcase was severely damaged at Kayseri Airport. The handle and wheels were broken, a part of it came off completely along with the grip area, and the suitcase became unusable. A report was filed at the airport, and I...

On June 17, 2024, during my return flight with Pegasus at 16:50, my suitcase was damaged. I reported the issue immediately to the authorities at the airport before leaving. I was asked whether I wanted a replacement or compensation, and I chose compensation. A form was filled out, and photos of the ...

I bought my wife a brand-new suitcase as a gift from Germany, and she was thrilled. However, after just one flight with Pegasus, the suitcase was badly damaged. We immediately reported the issue, and they filed a report, but their response was ridiculous. Instead of offering a replacement or compen...

On my June 4, 2025 Pegasus Airlines flight from London to Sabiha Gökçen (SAW), my suitcase was returned in terrible condition. The level of damage was unacceptable—clearly caused by excessive force or careless handling. I understand minor scratches or scuffs are part of air travel, and I wouldn’t co...

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