Today, I sent my daughter to Skopje with Pegasus Airlines using ticket number 7J7N8B, departing from Konya and transiting through Sabiha Gökçen Airport. Upon her arrival at Skopje Airport, she received her brand-new large suitcase, which was being used for the first time, only to find it completely damaged. The way luggage was handled is simply not acceptable, particularly when it involves a new item that we placed in the airline's care. I would like to seek compensation for the damage that has occurred to our property. I anticipated a higher level of service from Pegasus Airlines, as it is essential to handle passengers' belongings with care. I trust this matter will be addressed quickly, and that appropriate measures will be implemented to avoid similar situations going forward.
On January 18, 2025, during my Sarajevo-Istanbul flight with Pegasus Airlines, my suitcase was completely ruined beyond use. I reported it at the airport, filled out a damage form, and Pegasus provided a new suitcase as compensation. I thought the issue was resolved—but it was short-lived. On Janua...
On 10.12.2025, I flew with Pegasus Airlines on flight PC1883 from Ercan Airport to Esenboğa Airport. When I collected my baggage at Esenboğa, I saw that my suitcase was seriously damaged, with visible cracks and breaks on both the front and back surfaces. Due to a very limited connection time and th...
On October 26, 2025, I traveled with Pegasus Airlines on flight PC332 from Budapest to Sabiha Gökçen Airport. After collecting my luggage and arriving at ISG Hotel, I noticed that my bag had a large tear on it. The zipper was completely closed, yet the fabric was badly ripped. My bag was in perfect ...
On my June 4, 2025 Pegasus Airlines flight from London to Sabiha Gökçen (SAW), my suitcase was returned in terrible condition. The level of damage was unacceptable—clearly caused by excessive force or careless handling. I understand minor scratches or scuffs are part of air travel, and I wouldn’t co...
Dear Sir/Madam, On December 10, 2024, I traveled with Pegasus Airlines on flight PC 986 from Berlin Brandenburg Airport to Istanbul Sabiha Gökçen Airport. Unfortunately, I experienced significant issues with my baggage during this journey, and I have yet to receive a resolution. The Issues I Experie...
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