On January 9, 2025, my Pegasus flight PC1743 from Ankara to Warsaw, scheduled for 10:40 AM, was delayed by 4 hours and 5 minutes, finally departing at 2:45 PM. As far as I know, EU regulations require compensation for international flights delayed over 3 hours. Initially, the flight was rescheduled to 1:20 PM, likely to avoid hitting the 3-hour compensation threshold, but further delays pushed it to 2:45 PM.
Adding to the frustration, the boarding gate changed constantly—115, then 117, then 119, back to 115—and so on, leaving passengers in confusion. I spent over 7 hours at the airport, cramped and exhausted. Additionally, I lost my train ticket in Poland due to the delay.
Despite submitting a compensation request, Pegasus responded after six days, claiming the delay was caused by adverse weather conditions and was beyond their control, thus rejecting my claim. This feels like a poor excuse to deny rightful compensation.
My advice: pay a little extra and avoid flying with Pegasus. This experience was exhausting, disappointing, and completely avoidable if they cared more about their passengers. I demand proper compensation for this ordeal.
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On November 9, 2025, I experienced a serious inconvenience during my Pegasus flights from Prague to Istanbul and then from Istanbul to Gaziantep. My Istanbul–Gaziantep flight was rescheduled from 20:15 to 19:55 without any notification. Even though I had purchased both flights together as a connecte...
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