I purchased a Pegasus flight ticket for December 14-17, 2024, along with the Pegasus Flex option, allowing for cancellations. However, when I needed to cancel my flight due to my father’s hospitalization, I contacted customer service and was shocked to learn they intended to deduct an amount much higher than the Pegasus Flex fee from my refund. I questioned this and was told a request would be opened to investigate.
Three weeks later, there has been no update. What is there to investigate for so long? How many people are reviewing this? There’s no communication, no progress, and absolutely no resolution. Pegasus’s so-called "fast travel service" is slower than a snail when it comes to resolving issues. Customer service is unhelpful, doesn’t provide updates, and doesn’t respond to emails.
I demand a prompt resolution and clear communication regarding my refund. Pegasus must improve its post-sales service, as this experience has been deeply disappointing and frustrating.
On August 22, 2024, I purchased a flight ticket from Pegasus Airlines but had to cancel it on August 23, 2024. During the cancellation process, it was stated that the refund would be credited to my account within 3-5 business days. However, even after 10 days, the refund had not appeared in my accou...
In September 2024, I purchased flight tickets from Pegasus with travel insurance, expecting peace of mind in case any changes or cancellations were needed. Unfortunately, when I had to cancel the flights, I did not receive a full refund—even though the tickets were insured. I called Pegasus custome...
On 26.08.2023, I purchased a round-trip Pegasus ticket from Antalya to Diyarbakır (PNR: 12KSNM) and requested the cancellation of only the outbound flight due to my father’s passing. However, when I arrived at the airport, I found out that my return ticket had also been canceled and resold without a...
Pegasus Airlines has been delaying my refund for over two months. Despite contacting them daily about the refund for my canceled ticket, I have yet to receive any resolution. They keep saying my request has been "prioritized," but this seems like a tactic to stall and avoid addressing the issue. It...
On 27.07.2024, I purchased a round-trip international ticket for two from Pegasus Airlines. While booking, I initially selected the Light package, then added the Flex cancellation option, and finally added baggage allowance before completing the purchase. Later, when I needed to change the date of m...
Comments