We purchased round-trip tickets for four people from Pegasus Airlines for the Denizli-Istanbul-Germany route. While there were no issues on the outbound journey, the return was a nightmare. After arriving in Istanbul from Germany, we were supposed to connect to a flight to Denizli. However, due to delays in transferring our luggage from the Germany flight, only two of us could board the Denizli flight, while my two daughters were left stranded in Istanbul without their luggage.
When we reported the issue to Pegasus staff, they assured us they would handle hotel accommodations and rebooking for the next day’s flight. Trusting their promise, I left my daughters in Istanbul late at night. However, when my daughters informed the staff of the situation, they refused to provide the hotel, despite acknowledging it was their mistake. All they offered was a new flight ticket, leaving my daughters stranded and us deeply distressed, both financially and emotionally.
When I tried to file a formal complaint via phone, Pegasus refused to process it, claiming the PNR number was incorrect. For a company of Pegasus’s size, this behavior is unacceptable. Their mishandling caused us significant inconvenience, and I expect them to take full responsibility and provide proper compensation for this ordeal.
On September 28, 2025, we experienced a serious issue on the Cologne–Izmir flight with an Ankara connection that we purchased from Pegasus Airlines for my daughter (PNR: 187TKV). Because there were no staff at the Pegasus desk at Cologne Airport, there was a four-minute delay at baggage drop and her...
I'm writing to complain about issues I experienced with my Pegasus Airlines flight from Istanbul Sabiha Gokcen Airport to Cologne on June 29. I checked in two pieces of luggage - one blue and one black - both within the weight limit. Upon landing in Cologne, my black suitcase was missing. I immediat...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
On 26.08.2023, I purchased a round-trip Pegasus ticket from Antalya to Diyarbakır (PNR: 12KSNM) and requested the cancellation of only the outbound flight due to my father’s passing. However, when I arrived at the airport, I found out that my return ticket had also been canceled and resold without a...
I arrived at Gaziantep Airport on September 28th for my scheduled flight. Approximately one hour before departure, I visited the Pegasus sales office to inquire about the possibility of postponing my ticket to the following morning. The authorized personnel confirmed that this option was available, ...
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