On January 22, I entrusted my extra paid (20 kilos) baggage/suitcase to Pegasus Airlines with the PC301321 baggage tag on the first flight from Istanbul to Tallinn with a transfer from Amsterdam. When it arrived in Tallinn, my bag was first registered in Amsterdam (specifications in the attached TLLBT18313 report), after it was found 2 days later, it was delayed for another 3 days and my entire baggage was delivered 5 days later with a disgraceful damage (even the wheel was missing) (adjustments in the attached TLLBT11169 report). All of this happened because Pegasus could not deliver my baggage to me in Tallinn on time and intact with the PC301321 baggage tag. The responsibility here belongs to Pegasus. There is both baggage loss and baggage damage. My watch has been wasted a week, and I have lost motivation in my work. Pegasus has to buy extra clothes and products because of you. Despite sending so many e-mails, I still have not received a response from Pegasus regarding compensation for this damage and customer satisfaction.
On 24/08/2025, I flew from Antalya to Adana with Pegasus Airlines. I handed over my luggage in good condition at Antalya, but when I arrived in Adana, I received it damaged, open, and missing some of my belongings. I immediately filed a lost property report, and after rechecking, my missing items we...
On August 9, 2024, I flew with Pegasus Airlines on flight PC1872 from Ercan, Northern Cyprus, to Antalya Airport. Upon arrival, I discovered that my luggage was missing. I went to the Lost and Found department at Antalya Airport, and they helped me file a "Çelebi" report for my lost bag. The report ...
After my June 30 Moscow-Ankara flight with Pegasus, which was already stressful due to long delays, I discovered my luggage was severely damaged. The baggage staff at the airport assisted me in filing a report, and Pegasus contacted me via email on July 2 to discuss resolution options. However, des...
I'm writing to complain about issues I experienced with my Pegasus Airlines flight from Istanbul Sabiha Gokcen Airport to Cologne on June 29. I checked in two pieces of luggage - one blue and one black - both within the weight limit. Upon landing in Cologne, my black suitcase was missing. I immediat...
Today, I flew to the Netherlands on Pegasus Airlines' 10:30 AM flight, only to discover that my luggage was left behind in Istanbul. Upon arrival, a report (EInPC10616) was filed at the airport, but I had no clothes, chargers, or essentials with me. When I contacted Pegasus, they informed me that th...
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